Analysis
What fintechs actually spend their money on
Every company on NeoBase that publishes a real profit and loss account, lined up against the one question a revenue number never answers: once the money is in, where does it go?
Based on 12 audited annual reports and SEC filings, out of 14 companies we hold financials for. Every figure is the company's own reported line, not our estimate.
Why these charts are narrower than they look
Two fintechs can run near-identical businesses and publish completely different cost lines. A US-listed group breaks out sales and marketing because its filing template asks for it; a UK bank folds the same spending into administrative expenses and never names it. Put everyone in one table and you are mostly measuring disclosure style.
So the charts below only count a company in a cost theme it actually reports. A missing bar means the company does not publish that line, not that it spends nothing on it. Companies that publish only adjusted or headline figures are left out of the comparisons entirely - their single lump of costs would top whichever theme it happened to land in.
Where the money goes
Each bar is that cost as a share of everything the company took in that year, so a bank and an exchange sit on the same scale. All the theme charts share one axis, which means a bar twice as long really is twice the burden.
Serving the transaction
What it costs to move the money: interchange and network fees, processing, brokerage, cost of revenue. · 11 companies report this line
Technology and product
Engineering, product development, data and R&D. · 8 companies report this line
Marketing and acquisition
Sales and marketing, including incentives booked there. · 8 companies report this line
Credit and fraud losses
Loan impairments, credit provisions, and transaction or fraud losses. · 10 companies report this line
Paying for the money
Interest paid to depositors and lenders, plus funding costs. · 6 companies report this line
Overheads and admin
General and administrative costs, customer support, depreciation, restructuring. · 12 companies report this line
What survives
Cost-to-income is the blunt version of the same story: how much of every unit the company earned was consumed before tax. Above 100% means the year cost more to run than it brought in.
Cost-to-income, lowest first
Total costs before tax, over income.
Net margin, profitable companies
10 of 12 audited reports ended the year in profit. Net result over operating revenue.
Loss-making over the same period: Chime (-46%), Gemini (-324%).
Method and sources
Every figure is transcribed by hand from the primary document - the audited annual report or the SEC filing - and stored as the company reported it, in millions of its reporting currency. Nothing is converted between currencies: a share of income does not need converting, and a cross-currency total would need a rate we would then have to defend.
Themes group differently worded lines that mean the same thing, for instance technology and development, technology, and technology and data analytics. Lines too coarse to classify are left out of the themes rather than swept into overheads. Where a company's rounded lines do not close exactly to its reported bottom line, the diagram is balanced to its own lines and the difference stays under one rounding step.
| Company | Reporting entity | Period | Primary source |
|---|---|---|---|
| Affirm | Affirm Holdings, Inc. | FY2025 | Form 10-K (SEC) |
| Allica Bank | Allica Bank Limited | FY2025 | Annual Report & Accounts 2025 |
| Atom Bank | Atom Holdco plc | FY2025 | Annual Report FY25 |
| Cash App | Block, Inc. (Cash App, Square) | FY2025 | Form 10-K (SEC) |
| Chime | Chime Financial, Inc. | FY2025 | Form 10-K (SEC) |
| Coinbase | Coinbase Global, Inc. | FY2025 | Form 10-K (SEC) |
| Gemini | Gemini Space Station, Inc. | FY2025 | Form 10-K (SEC) |
| Kraken | Payward, Inc. (Kraken) | FY2025 | 2025 full-year financial highlights |
| Monzo | Monzo Bank Holding Group Limited | FY2026 | Annual Report and Accounts 2026 |
| N26 | N26 Group | FY2025 | FY2025 results announcement |
| Payoneer | Payoneer Global Inc. | FY2025 | Form 10-K (SEC) |
| PayPal | PayPal Holdings, Inc. | FY2025 | Form 10-K (SEC) |
| Revolut | Revolut Group Holdings Ltd | FY2025 | Annual Report 2025 |
| Robinhood Crypto | Robinhood Markets, Inc. | FY2025 | Form 10-K (SEC) |