Analysis

What fintechs actually spend their money on

Every company on NeoBase that publishes a real profit and loss account, lined up against the one question a revenue number never answers: once the money is in, where does it go?

Based on 12 audited annual reports and SEC filings, out of 14 companies we hold financials for. Every figure is the company's own reported line, not our estimate.

Why these charts are narrower than they look

Two fintechs can run near-identical businesses and publish completely different cost lines. A US-listed group breaks out sales and marketing because its filing template asks for it; a UK bank folds the same spending into administrative expenses and never names it. Put everyone in one table and you are mostly measuring disclosure style.

So the charts below only count a company in a cost theme it actually reports. A missing bar means the company does not publish that line, not that it spends nothing on it. Companies that publish only adjusted or headline figures are left out of the comparisons entirely - their single lump of costs would top whichever theme it happened to land in.

Where the money goes

Each bar is that cost as a share of everything the company took in that year, so a bank and an exchange sit on the same scale. All the theme charts share one axis, which means a bar twice as long really is twice the burden.

Serving the transaction

What it costs to move the money: interchange and network fees, processing, brokerage, cost of revenue. · 11 companies report this line

  • Cash App57.2%
  • PayPal47.9%
  • Revolut17.0%
  • Payoneer15.7%
  • Gemini14.6%
  • Coinbase14.0%
  • Affirm13.6%
  • Chime11.9%
  • Monzo6.9%
  • Robinhood Crypto4.7%
  • Allica Bank1.7%

Technology and product

Engineering, product development, data and R&D. · 8 companies report this line

  • Gemini42.9%
  • Chime42.2%
  • Coinbase23.0%
  • Robinhood Crypto20.0%
  • Affirm17.5%
  • Payoneer14.8%
  • Cash App12.0%
  • PayPal9.3%

Marketing and acquisition

Sales and marketing, including incentives booked there. · 8 companies report this line

  • Gemini54.1%
  • Chime28.7%
  • Payoneer22.3%
  • Coinbase14.6%
  • Affirm12.9%
  • Cash App9.4%
  • Robinhood Crypto8.9%
  • PayPal6.8%

Credit and fraud losses

Loan impairments, credit provisions, and transaction or fraud losses. · 10 companies report this line

  • Affirm25.5%
  • Chime18.4%
  • Monzo11.9%
  • Gemini11.9%
  • Cash App5.5%
  • PayPal5.1%
  • Allica Bank3.2%
  • Robinhood Crypto2.5%
  • Revolut1.8%
  • Atom Bank1.6%

Paying for the money

Interest paid to depositors and lenders, plus funding costs. · 6 companies report this line

  • Atom Bank77.0%
  • Allica Bank59.7%
  • Monzo22.0%
  • Affirm12.6%
  • Revolut1.8%
  • Payoneer0.9%

Overheads and admin

General and administrative costs, customer support, depreciation, restructuring. · 12 companies report this line

  • Chime44.5%
  • Gemini43.2%
  • Revolut41.4%
  • Payoneer35.4%
  • Monzo29.4%
  • Coinbase27.5%
  • Robinhood Crypto16.9%
  • Affirm16.2%
  • PayPal12.0%
  • Atom Bank10.6%
  • Cash App8.8%
  • Allica Bank1.7%

What survives

Cost-to-income is the blunt version of the same story: how much of every unit the company earned was consumed before tax. Above 100% means the year cost more to run than it brought in.

Cost-to-income, lowest first

Total costs before tax, over income.

  • Robinhood Crypto53.0%
  • Revolut62.1%
  • Coinbase79.1%
  • PayPal81.2%
  • Payoneer89.0%
  • Allica Bank91.0%
  • Cash App93.0%
  • Monzo94.9%
  • Affirm98.2%
  • Atom Bank98.8%
  • Chime145.5%
  • Gemini427.8%

Net margin, profitable companies

10 of 12 audited reports ended the year in profit. Net result over operating revenue.

  • Robinhood Crypto42.1%
  • Revolut28.9%
  • Coinbase17.6%
  • PayPal15.8%
  • Payoneer7.0%
  • Allica Bank6.6%
  • Cash App5.4%
  • Monzo5.0%
  • Atom Bank3.8%
  • Affirm1.6%

Loss-making over the same period: Chime (-46%), Gemini (-324%).

Method and sources

Every figure is transcribed by hand from the primary document - the audited annual report or the SEC filing - and stored as the company reported it, in millions of its reporting currency. Nothing is converted between currencies: a share of income does not need converting, and a cross-currency total would need a rate we would then have to defend.

Themes group differently worded lines that mean the same thing, for instance technology and development, technology, and technology and data analytics. Lines too coarse to classify are left out of the themes rather than swept into overheads. Where a company's rounded lines do not close exactly to its reported bottom line, the diagram is balanced to its own lines and the difference stays under one rounding step.

CompanyReporting entityPeriodPrimary source
AffirmAffirm Holdings, Inc.FY2025Form 10-K (SEC)
Allica BankAllica Bank LimitedFY2025Annual Report & Accounts 2025
Atom BankAtom Holdco plcFY2025Annual Report FY25
Cash AppBlock, Inc. (Cash App, Square)FY2025Form 10-K (SEC)
ChimeChime Financial, Inc.FY2025Form 10-K (SEC)
CoinbaseCoinbase Global, Inc.FY2025Form 10-K (SEC)
GeminiGemini Space Station, Inc.FY2025Form 10-K (SEC)
KrakenPayward, Inc. (Kraken)FY20252025 full-year financial highlights
MonzoMonzo Bank Holding Group LimitedFY2026Annual Report and Accounts 2026
N26N26 GroupFY2025FY2025 results announcement
PayoneerPayoneer Global Inc.FY2025Form 10-K (SEC)
PayPalPayPal Holdings, Inc.FY2025Form 10-K (SEC)
RevolutRevolut Group Holdings LtdFY2025Annual Report 2025
Robinhood CryptoRobinhood Markets, Inc.FY2025Form 10-K (SEC)

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