Neobanks

Neobank · 🇺🇸 United States

PayPal

San Jose, USA · paypal.com

56.3Sentiment /100 0.8

PayPal is the world's leading digital payments platform, enabling online payments and money transfers for consumers and businesses in 200+ countries.

✦ Sentiment OverviewUpdated every month · Aug 19, 2026

PayPal maintains strong customer satisfaction at 4.6/5 across major platforms with improving review sentiment, yet media optimism around potential acquisition by Stripe and Advent clashes with a declining sentiment index of 56.3 (-0.7). Takeover speculation dominates recent coverage, while underlying operational metrics receive less bullish attention, creating divergence between positive headline momentum and the marginal pullback in broader perception.

Sentiment index

our score · updated every month
56.3/100 -0.75 vs previous reading
025507510056.325 Jul1 Aug15 Aug

Ratings across platforms

4.6 · 10.1M · 3
Trustpilot
1.3
41K ratings · 9% positive
Google Play
4.2
3.7M ratings · 81% positive
100M+ installs
App Store
4.8
6.3M ratings · 95% positive
Measured August 17, 2026

Where PayPal operates

17 markets
United States United Kingdom Germany France Spain Italy Netherlands Poland Australia Canada Mexico Brazil India Singapore Japan Hong Kong United Arab Emirates

Rating distribution

All platforms
5
82% · 8.2M
4
8% · 769K
3
3% · 262K
2
1% · 142K
1
7% · 659K

Rating & review volume over time

Trustpilot · 1.3★Google Play · 4.2★App Store · 4.8★Review volume · 10.1M · +0.11%
1234510.0MJul '26Aug '26Aug '26

Brand sentiment trend

positive sentiment, by platform
Trustpilot · 9%Google Play · 81%App Store · 95%
98%52%6%Jul '26Aug '26Aug '26

Where PayPal's money came from and went

FY2025

PayPal Holdings, Inc. · year ended December 31, 2025

Cost-to-income81.2%
Net margin15.8%
Biggest costTransaction expense48% of income
Biggest income lineNet revenues99% of income
Revenue year on year+4.3%vs FY2024
Costs year on year+2.4%vs FY2024
Operating leverage+1.9 pprevenue outgrew costs
Biggest cost moveTransaction expense+2%
Net revenues: $33,172mNet non-operating income: $227.0mTransaction expense: $15,987mTransaction and credit losses: $1,720mCustomer support and operations: $1,704mSales and marketing: $2,283mTechnology and development: $3,103mGeneral and administrative: $1,979mRestructuring and other: $331.0mTax: $1,059mNet profit: $5,233mTotal inflows$33,399mNet revenues$33,172mNet non-operating income$227.0mTransaction expense$15,987mTransaction and credit losses$1,720mCustomer support and operations$1,704mSales and marketing$2,283mTechnology and development$3,103mGeneral and administrative$1,979mRestructuring and other$331.0mTax$1,059mNet profit$5,233m
Income and profit keptCosts and tax
Show the figures as a table
Line itemDirectionAmount
Net revenuesIncome and profit kept$33,172m
Net non-operating incomeIncome and profit kept$227.0m
Total inflows$33,399m
Transaction expenseCosts and tax$15,987m
Transaction and credit lossesCosts and tax$1,720m
Customer support and operationsCosts and tax$1,704m
Sales and marketingCosts and tax$2,283m
Technology and developmentCosts and tax$3,103m
General and administrativeCosts and tax$1,979m
Restructuring and otherCosts and tax$331.0m
TaxCosts and tax$1,059m
Net profitKept$5,233m

Source: Form 10-K (SEC) · figures in millions, rounded · Compare with other fintechs

App screenshots

App Store
PayPal app screenshot 1PayPal app screenshot 2PayPal app screenshot 3PayPal app screenshot 4PayPal app screenshot 5PayPal app screenshot 6

In the media

brand coverage
techcrunch.com

Talks to sell PayPal to Stripe and Advent are heating up

techcrunch.com · 3w ago

PayPal is still reportedly negotiating a potential sale to Stripe and private equity firm Advent, as the fintech firm's new CEO attempts to...

www.investing.com

Stripe and Advent bid $60.50 a share for PayPal as talks advance, WSJ reports

www.investing.com · 3w ago

Investing.com - Stripe and private-equity firm Advent International proposed $60.50 per share for PayPal in July, valuing the payments giant...

www.wsj.com

Exclusive | PayPal in Talks to Sell Itself to Stripe, Private-Equity Firm Advent

www.wsj.com · 3w ago

The fintech startup and private-equity firm offered to buy the struggling payments company in July.

www.theglobeandmail.com

PayPal Grows Its Volume Every Year. Here's Why the Stock Doesn't Always Follow.

www.theglobeandmail.com · 3w ago

The company's total payment volume increased by 10% last quarter to $486 billion. Ongoing weakness at PayPal's most profitable segment,...

finance.yahoo.com

Jim Cramer Examines PayPal Holdings Performance Under Enrique Lores and M&A Speculation

finance.yahoo.com · 3w ago

On CNBC's Mad Money's August 3 episode, host Jim Cramer highlighted PayPal Holdings, Inc. (NASDAQ:PYPL) as one of the standout performers in...

Latest from social

LinkedIn & Facebook

About PayPal

PayPal was founded in 1998 and went public in 2002 before being acquired by eBay. It was spun off as an independent company in 2015. With over 400 million active accounts, PayPal processes billions of transactions annually. It owns Venmo (US P2P), Braintree (payments gateway), and Honey (deals/coupons).

Frequently asked questions

Is PayPal a bank?

PayPal is not a bank. It is a licensed money transmitter and electronic money institution. In Europe, PayPal holds an e-money licence from Luxembourg's CSSF. In the US, it holds state money transmitter licences.

What is the difference between PayPal and Venmo?

Venmo is PayPal's US-only P2P app popular for splitting bills with friends. PayPal itself is the global platform used for online shopping, international transfers, and business payments.

Does PayPal support cryptocurrency?

Yes. PayPal allows US customers to buy, sell, and hold Bitcoin, Ethereum, Litecoin, and Bitcoin Cash. It also launched its own stablecoin, PayPal USD (PYUSD), in 2023.

What fees does PayPal charge?

Personal transfers funded by PayPal balance or bank account are free within the same country. International transfers and credit/debit card payments incur fees typically ranging from 2.9%+fixed fee. Business transaction fees also apply.

Is PayPal available in my country?

PayPal operates in 200+ countries and supports 25 currencies. However, not all features (like crypto or BNPL) are available in every market.

Compare PayPal with similar neobanks

Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.

Spotted incorrect data on this page? Let us know.