Neobanks

Neobank · 🇬🇧 United Kingdom

Atom Bank

Durham, United Kingdom · atombank.co.uk

96.6Sentiment /100 1.1

UK's first app-only bank with a full banking licence, offering market-leading savings rates and fixed mortgages.

✦ Sentiment OverviewUpdated every month · Aug 19, 2026

Atom Bank holds a strong 4.8/5 customer rating across platforms, with sentiment stable and its NeoBase index at 96.6 (+1.1). Yet media coverage diverges sharply - three headlines focus on a collapsing M&A process and valuation disputes, while positive stories highlight digital capability gains and acquisition appeal. Customer trust remains resilient amid institutional turbulence.

Sentiment index

our score · updated every month
96.6/100 +1.08 vs previous reading
025507510096.625 Jul1 Aug15 Aug

Ratings across platforms

4.8 · 111K · 3
Trustpilot
4.8
21K ratings · 96% positive
Google Play
4.8
20K ratings · 96% positive
100K+ installs
App Store
4.8
70K ratings · 96% positive
Measured August 17, 2026

Where Atom Bank operates

1 markets
United Kingdom

Rating distribution

All platforms
5
86% · 96K
4
10% · 11K
3
2% · 1.8K
2
1% · 607
1
2% · 1.9K

Rating & review volume over time

Trustpilot · 4.8★Google Play · 4.8★App Store · 4.8★Review volume · 111K · +0.93%
12345110KJul '26Aug '26Aug '26

Brand sentiment trend

positive sentiment, by platform
Trustpilot · 96%Google Play · 96%App Store · 96%
99%96%93%Jul '26Aug '26Aug '26

Where Atom Bank's money came from and went

FY2025

Atom Holdco plc · year ended March 31, 2025

Cost-to-income98.8%
Net margin3.8%
Biggest costInterest expense77% of income
Biggest income lineInterest income100% of income
Revenue year on year+0.1%vs FY2024
Costs year on year+0.5%vs FY2024
Operating leverage-0.4 ppcosts outgrew revenue
Biggest cost moveStaff costs+13%
Interest income: £443.4mTax credit: £11.8mInterest expense: £341.3mOther expense: £1.1mCredit impairment charges: £7.1mStaff costs: £36.9mAdministrative and general expenses: £31.9mDepreciation and amortisation: £13.9mShare-based payments: £6.1mNet profit: £16.9mTotal inflows£455.2mInterest income£443.4mTax credit£11.8mInterest expense£341.3mOther expense£1.1mCredit impairment charges£7.1mStaff costs£36.9mAdministrative and general expenses£31.9mDepreciation and amortisation£13.9mShare-based payments£6.1mNet profit£16.9m
Income and profit keptCosts and tax
Show the figures as a table
Line itemDirectionAmount
Interest incomeIncome and profit kept£443.4m
Tax creditIncome and profit kept£11.8m
Total inflows£455.2m
Interest expenseCosts and tax£341.3m
Other expenseCosts and tax£1.1m
Credit impairment chargesCosts and tax£7.1m
Staff costsCosts and tax£36.9m
Administrative and general expensesCosts and tax£31.9m
Depreciation and amortisationCosts and tax£13.9m
Share-based paymentsCosts and tax£6.1m
Net profitKept£16.9m

Source: Annual Report FY25 · figures in millions, rounded · Compare with other fintechs

App screenshots

App Store
Atom Bank app screenshot 1Atom Bank app screenshot 2Atom Bank app screenshot 3Atom Bank app screenshot 4Atom Bank app screenshot 5Atom Bank app screenshot 6

In the media

brand coverage
www.crowdfundinsider.com

UK Based Atom Bank’s Sale Process Nears Collapse Over Valuation Gap

www.crowdfundinsider.com · 2mo ago

The planned sale of Atom Bank, one of the UK's digital challenger banks, is reportedly close to falling through. According to an update from...

www.spglobal.com

M&A target Atom Bank would boost UK building societies' digital offerings

www.spglobal.com · 2mo ago

Leeds Building Society and Yorkshire Building Society are reportedly keen on acquiring digital lender Atom Bank, which could fetch a...

www.pymnts.com

Atom Bank’s Planned Sale on Brink of Falling Apart

www.pymnts.com · 2mo ago

The sale of British digital lender Atom Bank is reportedly in danger of falling through, as the potential buyers are no longer interested.

www.ft.com

Atom Bank sale on cusp of collapse

www.ft.com · 2mo ago

Atom Bank's sale process is on the brink of collapse as the auction for the digital lender failed to garner bids at its backers' desired...

www.fintechfutures.com

Atom Bank integrates Flowable to enhance end-to-end loan workflow

www.fintechfutures.com · 2mo ago

With Flowable, Atom will also increase its loan processing capacity without increasing its team size, as well as improve the tracking process of...

Latest from social

LinkedIn & Facebook

What people are saying

mentions on X, Reddit & Facebook
Cherry Financial Services ForumscherryforumsX· 3w ago

Atom bank reduces Prime and Near Prime rates https://t.co/VAPCPJFVi6

That Mortgage BlokeMortgage_BlokeX· 3w ago

RATE WATCH 📉 | Are mortgage rates starting to move? We’re seeing some lenders withdraw existing mortgage deals and replace them with lower rates, with reductions of around 0.10% at lenders such as Atom Bank and up to 0.15% with Halifax, to name just a couple. Could this be an early sign that other lenders will follow? 🤞 Hopefully, we’ll continue to see mortgage rates edge down, but remember, this is simply an indication of where the market is today, and rates can change quickly. So, should you wait for rates to fall? Not necessarily. If you secure a mortgage rate now and rates subsequently rise, you have the benefit of the rate you secured. If rates fall before your mortgage completes, we can review the available options and, where possible, secure a lower rate for you. But remember, the lowest rate shouldn't be the driving force behind your mortgage application. Affordability is key, and obtaining a Decision in Principle (DIP) early can give you: ✅ Greater certainty that a lender is prepared to consider your application ✅ Peace of mind when making an offer ✅ A head start on the mortgage process ✅ Help keeping your purchase on track Most estate agents will also want to see a DIP as evidence that you're a serious buyer and have the potential to obtain the mortgage required to purchase their client's property. The right mortgage isn't simply about the rate, it's about getting the right mortgage for your circumstances. If you're thinking of moving, remortgaging or buying your first home, speak to me at Orchard Mortgage Solutions. I’m the Cheltenham, Gloucestershire and wider Cotswolds adviser for the firm, and I’d be happy to discuss your options. Your home may be repossessed if you do not keep up repayments on your mortgage. #mortgage #remortgage #mortgagerates #cheltenham

About Atom Bank

Atom Bank broke new ground as the UK's first app-exclusive bank and has grown to £8B+ in total deposits.

Compare Atom Bank with similar neobanks

Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.

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