Neobanks

Cash App is a peer-to-peer payments platform by Block Inc. offering P2P transfers, debit card, Bitcoin, and stock investing.

✦ Sentiment OverviewUpdated weekly · Jul 17, 2026

Cash App maintains strong customer satisfaction (4.7/5 across 12.8M ratings) but sentiment has sharply deteriorated: the NeoBase index dropped 28.6 points to 50/100 in a week, driven by a $45M fraud settlement with 46 states that overshadowed positive narratives around lending expansion and executive hires. The divergence is stark—users rate the product highly while media and sentiment indices reflect regulatory friction and trust concerns dominating recent discourse.

Sentiment index

our score · updated weekly
89.8/100
+39.80 vs last week
Reviews · 12,854,679 ratings94
News75
Mentions

Where Cash App operates

2 markets
United States United Kingdom

Company responsiveness

84%
Replies to reviews
< 1h
Typical reply time

In the media

brand coverage
www.americanbanker.com

How Block's using its license to threaten traditional bank lending

www.americanbanker.com · 4d ago

Block's Cash App Borrow has grown more than 300% in about a year following its FDIC approval to expand lending.

ts2.tech

Block’s $27 Billion Cash App Borrow Business Changes Profit Breakdown

ts2.tech · 5d ago

NEW YORK, July 15, 2026, 13:10 EDT. Cash App Borrow logged over $27 billion in originations during the year ending in March, with usage by...

www.globenewswire.com

USBC Expands Team With Former Apple Pay and Cash App Partnerships Lead

www.globenewswire.com · 5d ago

Dave Baldwin, new Head of Partnerships, to lead USBC's developer-first partnership strategy...

www.crowdfundinsider.com

Block Reaches $45 Million Settlement With 46 States Over Cash App Fraud Allegations [U]

www.crowdfundinsider.com · 2w ago

Fintech firm Block Inc. (NYSE: XYZ), the company behind the popular peer-to-peer payment platform Cash App, has agreed to pay $45 million...

techcrunch.com

Block reaches $45M settlement with 46 states over Cash App fraud probe

techcrunch.com · 2w ago

State attorneys general said they found that Block misled users by falsely advertising that Cash App provided bank-like protections,...

Latest from social

LinkedIn & Facebook
Cash AppLinkedIn· 2w ago · Jul 8, 2026

Afterpay on Cash App Card is now available to all eligible customers. That means pay-over-time across everyday spending like groceries, gas, and restaurants, where Visa® is accepted. The way people earn has changed. Gig workers, creators, hourly employees, and independent contractors manage variable income across multiple streams, and they need payment flexibility that moves with them. Afterpay on Cash App Card is built for that reality: ✓ Six-week repayment terms ✓ No revolving debt ✓ No down payment ✓ No credit score impact. "Millions of people already trust Cash App Card for their everyday spending. What Afterpay on Cash App Card does is take that existing trust and extend it, giving eligible customers the flexibility to pay over time for any purchase, not just the ones a merchant has opted into," said Owen Jennings (OBJ), Executive Officer and Head of Business, Block. Our early data shows it working as a regular cash-flow tool, not just a one-off: more than three in five customers who have made an Afterpay on Cash App Card transaction have come back to use it at least five times. Learn more about our news: https://lnkd.in/gXfDc9wQ ____ *Afterpay provided by Cash App, a Block, Inc. brand. Cash App Afterpay is offered and managed through your Cash App account - no Afterpay account needed. Eligibility is based on several factors and is not guaranteed. Cash App Afterpay is not available in all states. Afterpay loans issued by First Electronic Bank, serviced by Square Capital, Inc. View state licenses.

90💬 710

What people are saying

Sample
Aisha Rahman@aisharahmanX· 1d ago

Cash App raising rates again? Curious how this compares to the competition right now.

Léa Dubois@laduboisX· 3d ago

Cash App's customer service left me hanging on a frozen account. Not a great look.

Daniel Kim@danielkimX· 4d ago

Cash App's customer service left me hanging on a frozen account. Not a great look.

Sam OkoroFacebook· 1w ago

Great thread on how Cash App is rethinking cross-border payments. Worth a read for anyone in fintech.

Marcus Bell@marcusbellX· 1w ago

Switched to Cash App and honestly not looking back. The fee transparency alone is worth it.

Company

Founded2013
OwnershipSubsidiary (Block Inc.)
LicensesFinCEN (US), State money transmitter licences
Available in2 markets

About Cash App

Cash App was launched in 2013 as Square Cash by Block Inc. (formerly Square). It has grown to become one of the most popular financial apps in the US, offering P2P payments, a debit card, Bitcoin trading, and fractional stock investing. It has over 50 million monthly active users.

Ratings & sentiment aggregated from Trustpilot, Google Play and App Store — anonymised store metrics only, no individual reviews.