Monzo is a UK-based neobank renowned for its budgeting tools, salary sorter, and community-first approach to product development.
Monzo sustains exceptional customer backing - 4.8/5 across 607k ratings - despite leadership turbulence dominating headlines. The NeoBase index sits at 93.2/100 (-1.6), reflecting a minor retreat as chair Gary Hoffman exits following shareholder pressure. Media coverage splits sharply: operational wins (Irish expansion, approval-time improvements, new CEO backing) clash with governance uncertainty, yet review sentiment remains steady, suggesting customers separate platform performance from boardroom friction.
Sentiment index
our score · updated every monthRatings across platforms
★ 4.7 · 263K · 3Where Monzo operates
2 marketsRating distribution
All platformsRating & review volume over time
Brand sentiment trend
positive sentiment, by platformWhere Monzo's money came from and went
FY2026Show the figures as a table
| Line item | Direction | Amount |
|---|---|---|
| Interest income | Income and profit kept | £1,200m |
| Fee and commission income | Income and profit kept | £459.0m |
| Other operating income | Income and profit kept | £53.7m |
| Total inflows | £1,712m | |
| Interest expense | Costs and tax | £376.9m |
| Fee and commission expense | Costs and tax | £118.9m |
| Credit loss expense | Costs and tax | £203.7m |
| Personnel expense | Costs and tax | £421.6m |
| Other operating expenses | Costs and tax | £503.9m |
| Tax | Costs and tax | £1.0m |
| Net profit | Kept | £86.4m |
Source: Annual Report and Accounts 2026 · figures in millions, rounded · Compare with other fintechs
App screenshots
App Store
In the media
brand coverageMonzo pumps €25m into its Irish operation
www.businesspost.ie · 3w ago
Monzo has injected €25 million into its Dublin-headquartered European business as the neobank seeks to crack the Spanish market.
How Adclear Cuts Monzo Approval Times by 82%
fintechmagazine.com · 4w ago
Execs from Monzo and Adclear explain how Adclear is cutting approval times and standardising marketing governance across the UK,...
Monzo chair Gary Hoffman to step down months after shareholder revolt
www.ft.com · 2mo ago
Monzo chair Gary Hoffman is leaving the fintech months after some of its biggest shareholders called for his removal amid a boardroom battle...
Monzo’s chair to exit next month
www.bankingdive.com · 2mo ago
Longtime Barclays alum Gary Hoffman cited health concerns as his reason for leaving the fintech before his term ends.
New Monzo CEO "huge advocate" of Monzo's business bank
tech.eu · 2mo ago
Monzo Business is soon to launch in Spain following its recent launch in Ireland.
Latest from social
LinkedIn & Facebooka happy friday to everyone, except people who say our card is orange
one minute it was summer, the next you've spent £30 on blankets from Primark Home
What people are saying
mentions on X, Reddit & FacebookGot Monzo Flex after a while of waiting (£250 limit). Do you all use Flex regularly?
About Monzo
Monzo was founded in 2015 and started as a prepaid card before obtaining its full UK banking licence in 2017. Famous for its hot coral card and community-driven features. Reached 10 million UK customers in 2025.
Frequently asked questions
What plans does Monzo offer?
Monzo offers: Standard (free), Extra (£3/mo), Plus (£5/mo) and Premium (£15/mo). Premium includes a metal card, phone and travel insurance and access to a VPN. Standard covers everyday banking at no cost.
Can I deposit cash into a Monzo account?
Yes, via the PayPoint retail network (28,000+ locations across the UK). A £1 fee applies per deposit, minimum £5, maximum £300. This service is only available within the United Kingdom.
How does Monzo Flex work?
Monzo Flex is a credit card with the option to spread purchases over 3, 6 or 12 months. Spreading over 3 months is interest-free (0% APR). Longer plans carry ~24% APR. Available to eligible Monzo users with a suitable credit history.
Does Monzo work outside the UK?
Monzo UK is exclusively for UK residents — you cannot open an account with a non-UK address. In 2024 Monzo launched a US version with limited functionality. There are no current plans to expand to the EU.
Compare Monzo with similar neobanks
Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.
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