Monzo is a UK-based neobank renowned for its budgeting tools, salary sorter, and community-first approach to product development.
Monzo maintains exceptionally strong sentiment at 94.8/100 (+0.2), backed by a 4.8/5 rating across nearly 600,000 reviews with steady trajectory. Recent coverage emphasizes product expansion - particularly business banking and the mobile-telco convergence - and thought leadership positioning, with a celebrity-backed brand refresh reinforcing consumer appeal. No meaningful divergence between customer and media perception.
Sentiment index
our score · updated every monthRatings across platforms
★ 4.6 · 604K · 3Where Monzo operates
2 marketsRating distribution
All platformsRating & review volume over time
Brand sentiment trend
positive sentiment, by platformWhere Monzo's money came from and went
FY2026Show the figures as a table
| Line item | Direction | Amount |
|---|---|---|
| Interest income | Income and profit kept | £1,200m |
| Fee and commission income | Income and profit kept | £459.0m |
| Other operating income | Income and profit kept | £53.7m |
| Total inflows | £1,712m | |
| Interest expense | Costs and tax | £376.9m |
| Fee and commission expense | Costs and tax | £118.9m |
| Credit loss expense | Costs and tax | £203.7m |
| Personnel expense | Costs and tax | £421.6m |
| Other operating expenses | Costs and tax | £503.9m |
| Tax | Costs and tax | £1.0m |
| Net profit | Kept | £86.4m |
Source: Annual Report and Accounts 2026 · figures in millions, rounded · Compare with other fintechs
App screenshots
App Store
In the media
brand coverageNew Monzo CEO "huge advocate" of Monzo's business bank
tech.eu · 3w ago
Monzo Business is soon to launch in Spain following its recent launch in Ireland.
Open Banking Expo UK & Europe 2026: Vinted, Santander, and Monzo Leaders to Headline Speaker Line-up
ffnews.com · 3w ago
Open Banking Expo UK & Europe 2026 announces a powerhouse speaker line-up including Vinted, Santander, and Monzo to discuss the future of...
American Banks Left the Door Open. European Fintechs Are Walking In.
gfmag.com · 3w ago
As European fintechs target U.S. expansion, the new battleground for U.S. banking will be about who owns relationships, not balance sheets.
Monzo Mobile: The Convergence of Payments and Telco
fintechmagazine.com · 1mo ago
With its new eSIM data plans, Monzo is fusing mobile network connectivity with personal transactional infrastructure in a single ecosystem.
Monzo Launches 'Get Busy Living' Global Brand Platform Narrated by Olivia Colman
ffnews.com · 1mo ago
Monzo unveils 'Get busy living', its first global brand platform narrated by Olivia Colman, marking a major expansion for the digital...
Latest from social
LinkedIn & FacebookWhat people are saying
mentions on X, Reddit & FacebookAbout Monzo
Monzo was founded in 2015 and started as a prepaid card before obtaining its full UK banking licence in 2017. Famous for its hot coral card and community-driven features. Reached 10 million UK customers in 2025.
Frequently asked questions
What plans does Monzo offer?
Monzo offers: Standard (free), Extra (£3/mo), Plus (£5/mo) and Premium (£15/mo). Premium includes a metal card, phone and travel insurance and access to a VPN. Standard covers everyday banking at no cost.
Can I deposit cash into a Monzo account?
Yes, via the PayPoint retail network (28,000+ locations across the UK). A £1 fee applies per deposit, minimum £5, maximum £300. This service is only available within the United Kingdom.
How does Monzo Flex work?
Monzo Flex is a credit card with the option to spread purchases over 3, 6 or 12 months. Spreading over 3 months is interest-free (0% APR). Longer plans carry ~24% APR. Available to eligible Monzo users with a suitable credit history.
Does Monzo work outside the UK?
Monzo UK is exclusively for UK residents — you cannot open an account with a non-UK address. In 2024 Monzo launched a US version with limited functionality. There are no current plans to expand to the EU.
Compare Monzo with similar neobanks
Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.
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