Hello Bank rides a sharp sentiment surge, with the NeoBase index jumping 30 points to 94/100 week-over-week, yet customer reviews languish at 3.7/5—a notable disconnect. Media coverage leans neutral-to-positive around independence and digital innovation, while the negative BNP Paribas headline flags competitive pressure. The gap suggests institutional momentum isn't yet translating into improved user experience scores.
Sentiment index
our score · updated weeklyWhere Hello Bank! operates
5 marketsRatings across platforms
★ 3.7 avg · 24K ratings · 3 platformsRating distribution
All platformsCompany responsiveness
In the media
brand coverageHey Banco to Operate Independently After Banregio Split
mexicobusiness.news · 6mo ago
Hey Banco, the digital arm of Regional Grupo Financiero, will officially begin independent operations under its own banking license on Jan.
Top 10: Banks for Financial Inclusion
fintechmagazine.com · 13mo ago
From BNP Paribas's digital innovations to Equity Bank's mobile solutions, these global institutions are transforming inclusion through...
Building a digital bank fast and with impact
www.kearney.com · 20mo ago
Digital-native neobanks are transforming the entire banking experience and disrupting the financial industry in the process.
What will the future of banking look like?
www.expatica.com · 31mo ago
In an increasingly digital world, mainstream banks innovate to stay ahead of the competition. Discover the future of banking in this guide.
BNP Paribas deal signals end to Orange’s challenger bank status
www.bankingdive.com · 37mo ago
The telecom company has taken more than €800 million in losses on its banking efforts since 2017, Bloomberg reported.
Latest from social
SampleProud to share that Hello Bank! has been recognised for product innovation this year. This is just the beginning.
We're hiring across engineering, product and risk. Come build the future of finance with Hello Bank!.
Behind every feature is a team obsessed with the details. A look at how Hello Bank! ships.
Your feedback shapes what we build next. Tell us what you'd love to see — we're listening.
What people are saying
SampleHello Bank!'s customer service left me hanging on a frozen account. Not a great look.
If you're comparing neobanks in 2026, Hello Bank! keeps coming up in every conversation I have.
Hello Bank!'s customer service left me hanging on a frozen account. Not a great look.
Great thread on how Hello Bank! is rethinking cross-border payments. Worth a read for anyone in fintech.
Hello Bank! raising rates again? Curious how this compares to the competition right now.
Company
Frequently asked questions
Does Hello Bank! hold a full banking licence?
Yes, Hello Bank! operates as part of BNP Paribas, which holds full banking licences in Belgium, France, Germany, Austria and Italy. Deposits are protected by the relevant national deposit guarantee schemes up to €100,000 per depositor.
How does Hello Bank! differ from other neobanks?
Hello Bank! is a product of BNP Paribas — one of Europe's largest banks. This gives customers access to the full banking infrastructure: stock and ETF trading, mortgages, insurance and private banking services. Unlike Revolut or N26, Hello Bank! also has physical branch support through BNP Paribas.
Does Hello Bank! offer investments?
Yes, Hello Bank! provides stock, ETF and bond trading through the BNP Paribas investment platform. The investment offering is broader than most neobanks, with access to European exchanges, brokerage accounts and structured products.
What are the fees at Hello Bank!?
Hello Bank! offers a free basic plan with no monthly fee for a Mastercard in most countries. Transactions within the euro zone are free of charge. Outside the euro zone, a currency markup applies. Investment transactions are subject to brokerage commissions — see local pricing pages.
Is Hello Bank! available in Poland?
No, Hello Bank! is only available in Belgium, France, Germany, Austria and Italy. For Polish users, N26, Revolut or bunq are the closest alternatives.
Ratings & sentiment aggregated from Trustpilot, Google Play and App Store — anonymised store metrics only, no individual reviews.