Hello Bank maintains solid customer confidence with a 4.6/5 rating across 24,614 reviews, holding steady week-over-week. The NeoBase sentiment index sits at 63.8/100 (+0.1), reflecting stable but modest perception momentum. Recent coverage is mixed: media frames the brand neutrally within digital-banking trends and financial inclusion, while a negative headline about BNP Paribas signals competitive restructuring - though customer ratings show no erosion yet.
Sentiment index
our score · updated every monthRatings across platforms
★ 4.6 · 25K · 3Where Hello Bank! operates
5 marketsRating distribution
All platformsRating & review volume over time
Brand sentiment trend
positive sentiment, by platformApp screenshots
App Store
In the media
brand coverageHey Banco to Operate Independently After Banregio Split
mexicobusiness.news · 9mo ago
Hey Banco, the digital arm of Regional Grupo Financiero, will officially begin independent operations under its own banking license on Jan.
Top 10: Banks for Financial Inclusion
fintechmagazine.com · 17mo ago
From BNP Paribas's digital innovations to Equity Bank's mobile solutions, these global institutions are transforming inclusion through...
Building a digital bank fast and with impact
www.kearney.com · 24mo ago
For about a decade, neobanks were largely unprofitable, but now the tides are beginning to turn. Banks need to respond now, and there are...
What will the future of banking look like?
www.expatica.com · 34mo ago
In an increasingly digital world, mainstream banks innovate to stay ahead of the competition. Discover the future of banking in this guide.
BNP Paribas deal signals end to Orange’s challenger bank status
www.bankingdive.com · 40mo ago
The telecom company has taken more than €800 million in losses on its banking efforts since 2017, Bloomberg reported.
Latest from social
LinkedIn & FacebookWhat people are saying
mentions on X, Reddit & FacebookFrequently asked questions
Does Hello Bank! hold a full banking licence?
Yes, Hello Bank! operates as part of BNP Paribas, which holds full banking licences in Belgium, France, Germany, Austria and Italy. Deposits are protected by the relevant national deposit guarantee schemes up to €100,000 per depositor.
How does Hello Bank! differ from other neobanks?
Hello Bank! is a product of BNP Paribas — one of Europe's largest banks. This gives customers access to the full banking infrastructure: stock and ETF trading, mortgages, insurance and private banking services. Unlike Revolut or N26, Hello Bank! also has physical branch support through BNP Paribas.
Does Hello Bank! offer investments?
Yes, Hello Bank! provides stock, ETF and bond trading through the BNP Paribas investment platform. The investment offering is broader than most neobanks, with access to European exchanges, brokerage accounts and structured products.
What are the fees at Hello Bank!?
Hello Bank! offers a free basic plan with no monthly fee for a Mastercard in most countries. Transactions within the euro zone are free of charge. Outside the euro zone, a currency markup applies. Investment transactions are subject to brokerage commissions — see local pricing pages.
Is Hello Bank! available in Poland?
No, Hello Bank! is only available in Belgium, France, Germany, Austria and Italy. For Polish users, N26, Revolut or bunq are the closest alternatives.
Compare Hello Bank! with similar neobanks
Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.
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