Comparison

Starling Bank vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Starling Bank
Best on ratings
Starling Bank
Best on app quality
Starling Bank
Best on review volume
Starling Bank
Starling Bank
sentiment
Google Play
App Store
Trustpilot
View Starling Bank →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
96.3
BEST
89.5
App & store ratings
Trustpilot
4.3 ★
48,231 ratings
4.6 ★
7,549 ratings
BEST
Google Play
4.8 ★
138,851 ratings
BEST
4.5 ★
50,357 ratings
App Store
4.9 ★
628,062 ratings
BEST
4.8 ★
22,966 ratings
Total ratings
815K
BEST
81K
Service & responsiveness
1-star reviews
2.1%
BEST
7.4%
Replies to reviews
96%
100%
BEST
Typical reply time
~13 hours
BEST
~22 hours
Markets served
1
29
BEST
Company
Founded
2014
-
Country
🇬🇧 United Kingdom
🇵🇱 Poland
Headquarters
London, UK
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 4 for Starling Bank, 0 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Starling Bank
ZEN.COM

Starling Bank vs ZEN.COM: the verdict

Starling Bank and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Starling Bank leads NeoBase's composite sentiment score, 96.3 to 89.5 out of 100.

Starling Bank holds the stronger app-store ratings across Google Play and the App Store.

Starling Bank draws fewer bottom-scored reviews: 2.1% of its Trustpilot ratings are one star, against 7.4% for ZEN.COM.

Across 9 tracked metrics, Starling Bank comes out ahead on 6.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.