Neobanks

Starling Bank is a UK digital bank known for award-winning business and personal accounts, strong API, and genuine full banking licence.

✦ Sentiment OverviewUpdated every month · Aug 19, 2026

Starling holds a commanding 4.8/5 across 801,234 reviews with steady customer sentiment. The NeoBase index sits at 94.3/100, down 0.4 week-over-week. Recent headlines center on leadership moves (HSBC's Colin Bell as chair), product expansion (travel eSIMs, Romanian launch via Engine), and AI positioning - all positive signals that sustain the brand's strong standing despite the marginal index decline.

Sentiment index

our score · updated every month
94.3/100 -0.41 vs previous reading
025507510094.325 Jul1 Aug15 Aug

Ratings across platforms

4.8 · 801K · 3
Trustpilot
4.3
47K ratings · 84% positive
Google Play
4.8
138K ratings · 95% positive
1M+ installs
App Store
4.9
616K ratings · 98% positive
Measured August 17, 2026

Where Starling Bank operates

1 markets
United Kingdom

Rating distribution

All platforms
5
91% · 728K
4
5% · 44K
3
1% · 8.8K
2
0% · 3.4K
1
2% · 17K

Rating & review volume over time

Trustpilot · 4.3★Google Play · 4.8★App Store · 4.9★Review volume · 801K · +0.64%
12345796KJul '26Aug '26Aug '26

Brand sentiment trend

positive sentiment, by platform
Trustpilot · 84%Google Play · 95%App Store · 98%
100%91%82%Jul '26Aug '26Aug '26

App screenshots

App Store
Starling Bank app screenshot 1Starling Bank app screenshot 2Starling Bank app screenshot 3Starling Bank app screenshot 4Starling Bank app screenshot 5Starling Bank app screenshot 6

In the media

brand coverage
fintechmagazine.com

This Week’s Top 5 Stories in Fintech

fintechmagazine.com · 1mo ago

Some of the top stories published by FinTech Magazine this week feature companies including HSBC, Starling, FloQast, Santander and TrendAI.

ffnews.com

Starling Bank Appoints Former HSBC CEO Colin Bell as New Group Chair

ffnews.com · 1mo ago

Starling Bank appoints former HSBC CEO Colin Bell as its new Chair to lead the digital bank's next phase of international growth and SaaS...

fintechmagazine.com

How Starling Boosts Travel Offering with Global eSIM Plans

fintechmagazine.com · 1mo ago

Starling's Bernadette Smith highlights the expanded travel toolkit as the bank launches 30-day eSIM plans across 130 countries partnering...

ibsintelligence.com

Engine by Starling Bank: Launching Romania’s First Native Digital Bank

ibsintelligence.com · 1mo ago

IBS Intelligence (IBSi) is the world's only pure-play Financial Technology focused research, advisory, and fintech news analysis firm,...

fintech.global

UK AI Champions unveil plan to fast-track FinTech adoption

fintech.global · 2mo ago

The UK government's independent AI Champions for financial services, Harriet Rees of Starling Bank and Dr Rohit Dhawan of Lloyds Banking...

Latest from social

LinkedIn & Facebook

About Starling Bank

Starling Bank was founded by Anne Boden in 2014 and received its banking licence in 2016. It offers personal, joint, business, and euro accounts. Uniquely profitable among UK neobanks, Starling reported its first full-year profit in 2022. It also operates a Banking-as-a-Service platform used by other fintechs.

Frequently asked questions

Does Starling Bank have a full banking licence?

Yes. Starling Bank holds a full UK banking licence from the PRA and FCA, meaning deposits up to £85,000 are protected by the FSCS.

Can I open a Starling business account?

Yes. Starling offers business current accounts for sole traders and limited companies, including multi-currency accounts and integrations with accounting software like Xero and FreeAgent.

Is Starling available outside the UK?

Currently Starling is only available to UK residents. It does offer a euro account for UK customers who need to transact in euros.

What makes Starling different from other UK neobanks?

Starling is profitable, holds a full banking licence, and has a strong business banking offering. It also powers other fintechs through its Banking-as-a-Service Engine platform.

Does Starling offer an overdraft?

Yes. Eligible customers can apply for arranged overdrafts with rates from 15% to 35% EAR, assessed based on creditworthiness.

Compare Starling Bank with similar neobanks

Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.

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