Comparison
Monzo vs ZEN.COM
Two neobanks compared on customer sentiment, app-store ratings and regulation.
Best on sentiment
Monzo
Best on ratings
Tie
Best on app quality
Tie
Best on review volume
Monzo
Recent coverage
Press we captured in the last 90 days: 24 for Monzo, 3 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.
Monzo
- Monzo pumps €25m into its Irish operationbusinesspost.ie · Sep 14, 2026
- How Adclear Cuts Monzo Approval Times by 82%fintechmagazine.com · Sep 10, 2026
- Monzo’s chair to exit next monthbankingdive.com · Aug 15, 2026
ZEN.COM
- ZEN.COM Launches Mastercard Click to Pay as Consumer Demand for Simpler Online Payments Growsglobenewswire.com · Jul 15, 2026
- ZEN.COM Launches Mastercard Click to Pay as Consumer Demand for Simpler Online Payments Growsmarkets.businessinsider.com · Jul 3, 2026
- ZEN.COM Launches Mastercard Click to Pay Across Europe and Singaporepymnts.com · Jul 3, 2026
Monzo vs ZEN.COM: the verdict
Monzo and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.
Monzo leads NeoBase's composite sentiment score, 93.2 to 88.9 out of 100.
Across 6 tracked metrics, Monzo comes out ahead on 4.
How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
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NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.