Comparison

Monzo vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Monzo
Best on ratings
Monzo
Best on app quality
Monzo
Best on review volume
Monzo
Monzo
sentiment
Google Play
App Store
Trustpilot
View Monzo →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
96.3
BEST
89.5
App & store ratings
Trustpilot
4.6 ★
74,048 ratings
4.6 ★
7,549 ratings
Google Play
4.8 ★
186,575 ratings
BEST
4.5 ★
50,357 ratings
App Store
4.8 ★
5,703 ratings
4.8 ★
22,966 ratings
Total ratings
266K
BEST
81K
Service & responsiveness
1-star reviews
4.7%
BEST
7.4%
Replies to reviews
50%
100%
BEST
Typical reply time
~3 days
~22 hours
BEST
Markets served
2
29
BEST
Company
Founded
2015
-
Country
🇬🇧 United Kingdom
🇵🇱 Poland
Headquarters
London, United Kingdom
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 7 for Monzo, 0 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Monzo
ZEN.COM

Monzo vs ZEN.COM: the verdict

Monzo and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Monzo leads NeoBase's composite sentiment score, 96.3 to 89.5 out of 100.

Monzo holds the stronger app-store ratings across Google Play and the App Store.

ZEN.COM answers 100% of the reviews it receives; Monzo answers 50%.

Across 7 tracked metrics, Monzo comes out ahead on 4.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.