Comparison

Monzo vs Starling Bank

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Starling Bank
Best on app quality
Starling Bank
Best on review volume
Starling Bank
Monzo
sentiment
Google Play
App Store
Trustpilot
View Monzo →
Starling Bank
sentiment
Google Play
App Store
Trustpilot
View Starling Bank →
Customer sentiment
NeoBase sentiment
94.8
94.3
App & store ratings
Trustpilot
4.6 ★
71,903 ratings
BEST
4.3 ★
47,268 ratings
Google Play
4.8 ★
181,629 ratings
4.8 ★
138,226 ratings
App Store
4.8 ★
5,650 ratings
4.9 ★
615,740 ratings
BEST
Total ratings
259K
801K
BEST
Service & responsiveness
1-star reviews
4.9%
2.1%
BEST
Replies to reviews
51%
97%
BEST
Typical reply time
~3 days
~11 hours
BEST
Markets served
2
BEST
1
Company
Founded
2015
2014
Country
🇬🇧 United Kingdom
🇬🇧 United Kingdom
Headquarters
London, United Kingdom
London, UK

Recent coverage

Press we captured in the last 90 days: 21 for Monzo, 14 for Starling Bank. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Monzo
Starling Bank

Monzo vs Starling Bank: the verdict

Monzo and Starling Bank are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 94.8 out of 100 on NeoBase's composite sentiment index.

Starling Bank holds the stronger app-store ratings across Google Play and the App Store.

Starling Bank answers 97% of the reviews it receives; Monzo answers 51%.

Across 7 tracked metrics, Starling Bank comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.