Comparison

Cash App vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Cash App
Best on ratings
Cash App
Best on app quality
Cash App
Best on review volume
Cash App
Cash App
sentiment
Google Play
App Store
Trustpilot
View Cash App →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
93.4
BEST
88.9
App & store ratings
Trustpilot
4.5
27,792 ratings
4.6
7,353 ratings
BEST
Google Play
4.7
4,440,051 ratings
BEST
4.5
49,797 ratings
App Store
4.8
8,693,372 ratings
4.8
22,730 ratings
Total ratings
13.2M
BEST
80K
Service & responsiveness
1-star reviews
2.3%
BEST
7.4%
Replies to reviews
84%
99%
BEST
Typical reply time
< 1h
BEST
~22 hours
Markets served
2
29
BEST
Company
Founded
2013
-
Country
🇺🇸 United States
🇵🇱 Poland
Headquarters
-
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 15 for Cash App, 3 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Cash App
ZEN.COM

Cash App vs ZEN.COM: the verdict

Cash App and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Cash App leads NeoBase's composite sentiment score, 93.4 to 88.9 out of 100.

Cash App holds the stronger app-store ratings across Google Play and the App Store.

Cash App draws fewer bottom-scored reviews: 2.3% of its Trustpilot ratings are one star, against 7.4% for ZEN.COM.

ZEN.COM answers 99% of the reviews it receives; Cash App answers 84%.

Across 8 tracked metrics, Cash App comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.