Comparison

Cash App vs Starling Bank

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Starling Bank
Best on ratings
Starling Bank
Best on app quality
Starling Bank
Best on review volume
Cash App
Cash App
sentiment
Google Play
App Store
Trustpilot
View Cash App →
Starling Bank
sentiment
Google Play
App Store
Trustpilot
View Starling Bank →
Customer sentiment
NeoBase sentiment
93.6
96.3
BEST
App & store ratings
Trustpilot
4.5 ★
27,824 ratings
BEST
4.3 ★
48,231 ratings
Google Play
4.7 ★
4,491,407 ratings
4.8 ★
138,851 ratings
App Store
4.8 ★
8,754,847 ratings
4.9 ★
628,062 ratings
BEST
Total ratings
13.3M
BEST
815K
Service & responsiveness
1-star reviews
2.3%
2.1%
Replies to reviews
83%
96%
BEST
Typical reply time
< 1h
BEST
~13 hours
Markets served
2
BEST
1
Company
Founded
2013
2014
Country
🇺🇸 United States
🇬🇧 United Kingdom
Headquarters
-
London, UK

Recent coverage

Press we captured in the last 90 days: 8 for Cash App, 8 for Starling Bank. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Cash App
Starling Bank

Cash App vs Starling Bank: the verdict

Cash App and Starling Bank are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Starling Bank leads NeoBase's composite sentiment score, 96.3 to 93.6 out of 100.

Starling Bank holds the stronger app-store ratings across Google Play and the App Store.

Starling Bank answers 96% of the reviews it receives; Cash App answers 83%.

Across 7 tracked metrics, Cash App comes out ahead on 4.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.