Comparison

Atom Bank vs Monzo

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Atom Bank
Best on ratings
Atom Bank
Best on app quality
Atom Bank
Best on review volume
Monzo
Atom Bank
sentiment
Google Play
App Store
Trustpilot
View Atom Bank →
Monzo
sentiment
Google Play
App Store
Trustpilot
View Monzo →
Customer sentiment
NeoBase sentiment
95.1
BEST
93.2
App & store ratings
Trustpilot
4.8
21,611 ratings
BEST
4.6
72,558 ratings
Google Play
4.8
19,950 ratings
BEST
4.2
183,024 ratings
App Store
4.8
69,961 ratings
4.9
354,765 ratings
BEST
Total ratings
112K
610K
BEST
Service & responsiveness
1-star reviews
1.7%
BEST
6.6%
Replies to reviews
94%
BEST
51%
Typical reply time
~1 week
~3 days
BEST
Markets served
1
2
BEST
Company
Founded
2013
2015
Country
🇬🇧 United Kingdom
🇬🇧 United Kingdom
Headquarters
Durham, United Kingdom
London, United Kingdom

Recent coverage

Press we captured in the last 90 days: 8 for Atom Bank, 24 for Monzo. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Atom Bank
Monzo

Atom Bank vs Monzo: the verdict

Atom Bank and Monzo are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Atom Bank leads NeoBase's composite sentiment score, 95.1 to 93.2 out of 100.

Atom Bank draws fewer bottom-scored reviews: 1.7% of its Trustpilot ratings are one star, against 6.6% for Monzo.

Atom Bank answers 94% of the reviews it receives; Monzo answers 51%.

Across 9 tracked metrics, Atom Bank comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.