Comparison

Atom Bank vs Monzo

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Tie
Best on app quality
Monzo
Best on review volume
Monzo
Atom Bank
sentiment
Google Play
App Store
Trustpilot
View Atom Bank →
Monzo
sentiment
Google Play
App Store
Trustpilot
View Monzo →
Customer sentiment
NeoBase sentiment
96.1
96.3
App & store ratings
Trustpilot
4.8 ★
22,072 ratings
BEST
4.6 ★
74,082 ratings
Google Play
4.8 ★
20,090 ratings
4.8 ★
186,638 ratings
App Store
4.8 ★
70,400 ratings
4.9 ★
368,391 ratings
BEST
Total ratings
113K
629K
BEST
Service & responsiveness
1-star reviews
1.7%
BEST
3%
Replies to reviews
92%
BEST
50%
Typical reply time
~1 week
~3 days
BEST
Markets served
1
2
BEST
Company
Founded
2013
2015
Country
🇬🇧 United Kingdom
🇬🇧 United Kingdom
Headquarters
Durham, United Kingdom
London, United Kingdom

Recent coverage

Press we captured in the last 90 days: 1 for Atom Bank, 7 for Monzo. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Atom Bank
Monzo

Atom Bank vs Monzo: the verdict

Atom Bank and Monzo are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 96.1 out of 100 on NeoBase's composite sentiment index.

Monzo holds the stronger app-store ratings across Google Play and the App Store.

Atom Bank answers 92% of the reviews it receives; Monzo answers 50%.

Across 7 tracked metrics, Monzo comes out ahead on 4.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.