Comparison

Airwallex vs Cash App

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Cash App
Best on ratings
Cash App
Best on app quality
Cash App
Best on review volume
Cash App
Airwallex
sentiment
Google Play
App Store
Trustpilot
View Airwallex →
Cash App
sentiment
Google Play
App Store
Trustpilot
View Cash App →
Customer sentiment
NeoBase sentiment
69.2
95.0
BEST
App & store ratings
Trustpilot
2.9
2,538 ratings
4.5
27,724 ratings
BEST
Google Play
4.3
1,121 ratings
4.7
4,393,091 ratings
BEST
App Store
4.8
1,708 ratings
BEST
4.8
8,613,516 ratings
Total ratings
5.4K
13.0M
BEST
Service & responsiveness
1-star reviews
19.8%
2.3%
BEST
Replies to reviews
96%
BEST
85%
Typical reply time
~21 hours
< 1h
BEST
Markets served
8
BEST
2
Company
Founded
2015
2013
Country
-
🇺🇸 United States

Recent coverage

Press we captured in the last 90 days: 15 for Airwallex, 13 for Cash App. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Airwallex
Cash App

Airwallex vs Cash App: the verdict

Airwallex and Cash App are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Cash App leads NeoBase's composite sentiment score, 95.0 to 69.2 out of 100.

Cash App draws fewer bottom-scored reviews: 2.3% of its Trustpilot ratings are one star, against 19.8% for Airwallex.

Airwallex answers 96% of the reviews it receives; Cash App answers 85%.

Across 9 tracked metrics, Cash App comes out ahead on 6.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.