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Global financial infrastructure for businesses: multi-currency accounts, payments and payouts to 150+ countries.

✦ Sentiment OverviewUpdated every month · Sep 15, 2026

Airwallex maintains solid customer standing at 3.8/5 across 3 platforms with steady review trajectory, though NeoBase sentiment has dipped slightly to 68.0 (-1.2 week-over-week). Media coverage remains uniformly positive, emphasizing the company's AI investment strategy and market leadership despite IPO hesitation. Customers and press align on strength, with no visible friction between perception layers.

Sentiment index

our score · updated every month
68.0/100▼ -1.18 vs previous reading
025507510068.025 Jul1 Aug15 Aug15 Sep

Ratings across platforms

★ 3.8 · 5.6K · 3
Trustpilot
2.9★
2.6K ratings · 62% positive
Google Play
4.4★
1.2K ratings · 86% positive
100K+ installs
App Store
4.8★
1.8K ratings · 96% positive
Measured September 15, 2026

Where Airwallex operates

8 markets
Australia United Kingdom Singapore Hong Kong United States Germany France Netherlands

Rating distribution

All platforms
5★
73% · 4.1K
4★
5% · 294
3★
1% · 78
2★
1% · 46
1★
20% · 1.1K

Rating & review volume over time

Trustpilot · 2.9★Google Play · 4.4★App Store · 4.8★Review volume · 5.6K · +7.2%
1★2★3★4★5★5.2KJul '26Aug '26Aug '26Sep '26

Brand sentiment trend

positive sentiment, by platform
Trustpilot · 62%Google Play · 86%App Store · 96%
99%79%59%Jul '26Aug '26Aug '26Sep '26

App screenshots

Google Play
Airwallex app screenshot 1Airwallex app screenshot 2Airwallex app screenshot 3Airwallex app screenshot 4

In the media

brand coverage
www.globalbrandsmagazine.com

Fintech Startups: 3 Bold Newcomers Winning Big in Finance

www.globalbrandsmagazine.com · 4w ago

Fintech startups are drawing record capital in 2026, with Ramp, Mercury and Airwallex leading a new guard building AI-powered financial...

www.startupdaily.net

Airwallex tips $1 million into 10 AI startups

www.startupdaily.net · 1mo ago

Fintech unicorn Airwallex has given 10 AI-native startups $100000 each in equity-free capital as part of its first Latitude 37 program.

www.capitalbrief.com

‘Every year there’s a darling’: Airwallex dominates fintech funding as investors turn to AI-first

www.capitalbrief.com · 1mo ago

Funding into Australian fintechs jumped 137% in FY26, but one company was heavily responsible, as wider deal activity points towards the...

fortune.com

Airwallex expands to autonomous finance—though still ‘not the best time’ for IPO

fortune.com · 2mo ago

In late June, Airwallex raised $320 million in a Series H funding round led by Addition, which valued the cross-border payments platform at...

www.startuprad.io

Airwallex Co-Founder Lucy Liu Interview (2019)

www.startuprad.io · 2mo ago

This 2019 conversation sits inside Startuprad.io's ongoing coverage of European and international fintech founders.

Latest from social

LinkedIn & Facebook

About Airwallex

Airwallex has become one of the most valuable fintechs globally with a full-stack financial OS for businesses.

Compare Airwallex with similar neobanks

Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.

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