Charlie's brand perception faces sharp headwinds despite solid 4.4/5 customer ratings. The NeoBase sentiment index dropped 16.6 points week-over-week to 67/100, driven by repeated negative headlines centred on founder Charlie Javice's alleged JPMorgan fraud and Trump pardon bid—a reputational crisis that media coverage has amplified while customer satisfaction remains largely insulated from corporate scandal fallout.
Sentiment index
our score · updated weeklyWhere Charlie operates
1 marketsRating
Rating distribution
TrustpilotCompany responsiveness
In the media
brand coveragefathomjournal.org · 3w ago
Philosophers For Hamas! ... A filmmaker, a feminist, an Israeli, a Bedouin, a Palestinian.... ... A reply to The Lancet's 'Open letter for the people... ... '...
Charlie Javice, Founder Of Frank, Seeks Pardon From Trump Administration
www.crowdfundinsider.com · 1mo ago
Charlie Javice, the founder of Frank, a Fintech that was purchased by JPMorgan (NYSE:JPM) in 2021, only for the bank to regret the...
Wells Fargo CEO Weighs AI’s Dual Impact on Employment
fintechmagazine.com · 1mo ago
Wells Fargo's Charlie Scharf says the AI jobs debate is nuanced, as the bank uses Google Cloud to boost productivity while managing...
Charlie Javice seeks Trump pardon after defrauding JPMorgan out of $175 million: report
nypost.com · 1mo ago
Charlie Javice, the disgraced fintech founder convicted of defrauding JPMorgan Chase, has been seeking a presidential pardon as she fights...
From Parking Lots to Purchasing Power: How Charlie Youakim Solves Everyday Money Frictions
www.usatoday.com · 8mo ago
Charlie Youakim's fintech career began in the least glamorous of places: a parking lot. Standing with cash stuffed into an envelope,...
Latest from social
SampleBehind every feature is a team obsessed with the details. A look at how Charlie ships.
Proud to share that Charlie has been recognised for product innovation this year. This is just the beginning.
Behind every feature is a team obsessed with the details. A look at how Charlie ships.
Behind every feature is a team obsessed with the details. A look at how Charlie ships.
What people are saying
SampleCharlie's customer service left me hanging on a frozen account. Not a great look.
Charlie raising rates again? Curious how this compares to the competition right now.
Mixed feelings on Charlie lately — love the product, but the latest update changed a flow I relied on.
Charlie's customer service left me hanging on a frozen account. Not a great look.
Anyone else having issues with Charlie verification today? Been stuck for hours 😤
Company
Ratings & sentiment aggregated from Trustpilot, Google Play and App Store — anonymised store metrics only, no individual reviews.