Comparison

Varo Bank vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Varo Bank
Best on ratings
Varo Bank
Best on app quality
Varo Bank
Best on review volume
Varo Bank
Varo Bank
sentiment
Google Play
App Store
Trustpilot
View Varo Bank →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
94.6
BEST
88.9
App & store ratings
Trustpilot
4.0
5,670 ratings
4.6
7,353 ratings
BEST
Google Play
-
4.5
49,797 ratings
App Store
4.9
233,487 ratings
BEST
4.8
22,730 ratings
Total ratings
239K
BEST
80K
Service & responsiveness
1-star reviews
1.8%
BEST
7.4%
Replies to reviews
88%
99%
BEST
Typical reply time
~5 days
~22 hours
BEST
Markets served
1
29
BEST
Company
Country
🇺🇸 United States
🇵🇱 Poland
Headquarters
-
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 2 for Varo Bank, 3 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Varo Bank
ZEN.COM

Varo Bank vs ZEN.COM: the verdict

Varo Bank and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Varo Bank leads NeoBase's composite sentiment score, 94.6 to 88.9 out of 100.

Varo Bank holds the stronger app-store ratings across Google Play and the App Store.

Varo Bank draws fewer bottom-scored reviews: 1.8% of its Trustpilot ratings are one star, against 7.4% for ZEN.COM.

ZEN.COM answers 99% of the reviews it receives; Varo Bank answers 88%.

The two are evenly matched - each leads on the same number of tracked metrics.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.