Comparison

N26 vs PayPal

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
N26
Best on ratings
PayPal
Best on app quality
PayPal
Best on review volume
PayPal
N26
sentiment
Google Play
App Store
Trustpilot
View N26 →
PayPal
sentiment
Google Play
App Store
Trustpilot
View PayPal →
Customer sentiment
NeoBase sentiment
89.9
BEST
56.3
App & store ratings
Trustpilot
4.1 ★
42,607 ratings
BEST
1.3 ★
40,700 ratings
Google Play
3.6 ★
162,119 ratings
4.2 ★
3,714,145 ratings
BEST
App Store
4.7 ★
18,932 ratings
4.8 ★
6,298,823 ratings
Total ratings
224K
10.1M
BEST
Service & responsiveness
1-star reviews
25.6%
6.6%
BEST
Replies to reviews
92%
BEST
0%
Typical reply time
~3 days
-
Markets served
29
BEST
17
Company
Founded
2013
1998
Country
🇩🇪 Germany
🇺🇸 United States
Headquarters
Berlin, Germany
San Jose, USA

Recent coverage

Press we captured in the last 90 days: 14 for N26, 32 for PayPal. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

N26
PayPal

N26 vs PayPal: the verdict

N26 and PayPal are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

N26 leads NeoBase's composite sentiment score, 89.9 to 56.3 out of 100.

PayPal holds the stronger app-store ratings across Google Play and the App Store.

PayPal draws fewer bottom-scored reviews: 6.6% of its Trustpilot ratings are one star, against 25.6% for N26.

N26 answers 92% of the reviews it receives; PayPal answers 0%.

Across 7 tracked metrics, N26 comes out ahead on 4.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.