Comparison

Bitstack vs Crypto.com

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Bitstack
Best on ratings
Bitstack
Best on app quality
Bitstack
Best on review volume
Crypto.com
Best on regulation
Crypto.com
Bitstack
sentiment
Google Play
App Store
Trustpilot
View Bitstack →
Crypto.com
sentiment
Google Play
App Store
Trustpilot
View Crypto.com →
Customer sentiment
NeoBase sentiment
91.2
BEST
62.4
App & store ratings
Trustpilot
4.2 ★
1,347 ratings
BEST
1.6 ★
9,440 ratings
Google Play
4.4 ★
6,901 ratings
4.4 ★
689,490 ratings
App Store
4.8 ★
10,941 ratings
BEST
4.6 ★
8,009 ratings
Total ratings
19K
707K
BEST
Service & responsiveness
1-star reviews
5.5%
BEST
10.1%
Replies to reviews
89%
BEST
19%
Typical reply time
~6 days
~5 days
BEST
Company
Founded
2021
2016
Country
🇫🇷 France
-
Status
-
active
MiCA regulation
MiCA licence
✓ Yes
✓ Yes
BEST
Regulator
AMF
MFSA
Licensed services
5 services
6 services
BEST

Recent coverage

Press we captured in the last 90 days: 2 for Bitstack, 34 for Crypto.com. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Bitstack
Crypto.com

Bitstack vs Crypto.com: the verdict

Bitstack and Crypto.com are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Bitstack leads NeoBase's composite sentiment score, 91.2 to 62.4 out of 100.

Bitstack holds the stronger app-store ratings across Google Play and the App Store.

Bitstack draws fewer bottom-scored reviews: 5.5% of its Trustpilot ratings are one star, against 10.1% for Crypto.com.

Bitstack answers 89% of the reviews it receives; Crypto.com answers 19%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 9 tracked metrics, Bitstack comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.