Comparison

Albert vs Chase UK

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Chase UK
Best on ratings
Chase UK
Best on app quality
Chase UK
Best on review volume
Albert
Albert
sentiment
Google Play
App Store
Trustpilot
View Albert →
Chase UK
sentiment
Google Play
App Store
Trustpilot
View Chase UK →
Customer sentiment
NeoBase sentiment
89.8
91.1
BEST
App & store ratings
Trustpilot
4.3 ★
7,074 ratings
BEST
3.5 ★
16,005 ratings
Google Play
4.5 ★
162,453 ratings
4.8 ★
124,578 ratings
BEST
App Store
4.7 ★
337,933 ratings
4.9 ★
285,848 ratings
BEST
Total ratings
507K
BEST
426K
Service & responsiveness
1-star reviews
7.4%
1.7%
BEST
Replies to reviews
86%
BEST
83%
Typical reply time
~16 hours
BEST
~2 days
Markets served
1
1
Company
Founded
2015
2021
Country
🇺🇸 United States
🇬🇧 United Kingdom
Headquarters
Culver City, California, USA
-

Recent coverage

Press we captured in the last 90 days: 1 for Albert, 2 for Chase UK. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Albert
Chase UK

Albert vs Chase UK: the verdict

Albert and Chase UK are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Chase UK leads NeoBase's composite sentiment score, 91.1 to 89.8 out of 100.

Chase UK holds the stronger app-store ratings across Google Play and the App Store.

Chase UK draws fewer bottom-scored reviews: 1.7% of its Trustpilot ratings are one star, against 7.4% for Albert.

The two are evenly matched - each leads on the same number of tracked metrics.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.