Comparison

Afterpay vs Monzo

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Monzo
Best on app quality
Afterpay
Best on review volume
Monzo
Afterpay
sentiment
Google Play
App Store
Trustpilot
View Afterpay →
Monzo
sentiment
Google Play
App Store
Trustpilot
View Monzo →
Customer sentiment
NeoBase sentiment
96.9
96.3
App & store ratings
Trustpilot
4.6 ★
237,620 ratings
4.6 ★
74,082 ratings
Google Play
-
4.8 ★
186,638 ratings
App Store
5.0 ★
37 ratings
BEST
4.9 ★
368,391 ratings
Total ratings
238K
629K
BEST
Service & responsiveness
1-star reviews
2.7%
3%
Replies to reviews
98%
BEST
50%
Typical reply time
~1 week
~3 days
BEST
Markets served
10
BEST
2
Company
Founded
2014
2015
Country
🇦🇺 Australia
🇬🇧 United Kingdom
Headquarters
Melbourne, Australia
London, United Kingdom
Status
acquired
-

Recent coverage

Press we captured in the last 90 days: 1 for Afterpay, 7 for Monzo. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Afterpay
Monzo

Afterpay vs Monzo: the verdict

Afterpay and Monzo are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 96.9 out of 100 on NeoBase's composite sentiment index.

Afterpay holds the stronger app-store ratings across Google Play and the App Store.

Afterpay answers 98% of the reviews it receives; Monzo answers 50%.

Across 5 tracked metrics, Afterpay comes out ahead on 3.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.