← Neobanks

Neobank · 🇬🇧 United Kingdom

Wise

London, United Kingdom · wise.com

95.4Sentiment /100▲ 3.1

Wise (formerly TransferWise) is a global money transfer and multi-currency account platform, publicly listed on the London Stock Exchange.

✦ Sentiment OverviewUpdated every month · Oct 15, 2026

Wise maintains exceptionally strong customer approval at 4.7/5 across 2.5m ratings with steady sentiment, while its NeoBase index climbs to 95.4/100 (+3.1). However, media narrative splits sharply - Canadian expansion progress contrasts with repeated U.S. regulatory rejections (OCC denial cited as primary driver of recent share decline), signalling divergence between user satisfaction and regulatory headwinds in key growth markets.

Sentiment index

our score · updated every month
95.4/100▲ +3.06 vs previous reading
025507510095.425 Jul1 Aug15 Aug15 Oct

Ratings across platforms

★ 4.7 · 2.6M · 3
Trustpilot
4.3★
303K ratings · 87% positive
Google Play
4.8★
2.1M ratings · 96% positive
50M+ installs
App Store
4.8★
169K ratings · 95% positive
Measured October 19, 2026

Where Wise operates

43 markets
United Kingdom Germany France Spain Italy Portugal Netherlands Belgium Austria Sweden Norway Denmark Finland Ireland Poland Czechia Slovakia Hungary Romania Bulgaria Croatia Slovenia Greece Cyprus Luxembourg Malta Latvia Estonia Lithuania Switzerland United States Canada Australia New Zealand Singapore Japan India Hong Kong United Arab Emirates Brazil Mexico Argentina Chile

Rating distribution

All platforms
5★
88% · 2.3M
4★
7% · 170K
3★
1% · 38K
2★
1% · 14K
1★
3% · 73K

Rating & review volume over time

Trustpilot · 4.3★Google Play · 4.8★App Store · 4.7★Review volume · 2.6M · +6.4%
1★2★3★4★5★2.4MJul '26Aug '26Sep '26Oct '26

Brand sentiment trend

positive sentiment, by platform
Trustpilot · 87%Google Play · 95%App Store · 93%
99%92%85%Jul '26Aug '26Sep '26Oct '26

App screenshots

App Store
Wise app screenshot 1Wise app screenshot 2Wise app screenshot 3Wise app screenshot 4Wise app screenshot 5Wise app screenshot 6

In the media

brand coverage
thelogic.co

U.K. fintech Wise launches chequing account-like product in Canada

thelogic.co · 1mo ago

The company, best known for its currency exchange and international money transfers, launched the no-fee product that replicates the...

www.forbes.com

Wise Suffers Setback In U.S. Expansion As Regulator Denies Bank License

www.forbes.com · 2mo ago

Fintech Wise's U.S. expansion plans hit a snag as regulators rejected its national trust bank application. The OCC cited "significant...

www.fintechfutures.com

OCC denies Wise's US national trust bank charter application

www.fintechfutures.com · 2mo ago

OCC denies Wise's US national trust bank charter application. Wise says it has informed the OCC that it plans to submit a new application for a...

www.reuters.com

Wise tumbles after US declines national trust bank application

www.reuters.com · 2mo ago

London-listed shares of Wise , fell 10% on Friday after the money transfer group said ​its application to create a national trust ‌bank in...

www.wsj.com

Wise Group Shares Drop After U.S. Regulator Denies License on Shortcomings

www.wsj.com · 2mo ago

London-listed shares in fintech company Wise Group fell after U.S. regulators denied its application for a national trust bank license,...

Latest from social

LinkedIn & Facebook

About Wise

Founded in 2011 by Taavet Hinrikus and Kristo Käärmann. Rebranded to Wise in 2021 and listed on LSE. Serves over 16 million customers processing over £10B monthly.

Frequently asked questions

Is Wise safe for large transfers?

Wise is FCA-regulated. Customer funds are held in segregated accounts at partner banks (Barclays, JPMorgan, Citi) — kept separate from Wise's own funds and protected even in the unlikely event of Wise's insolvency.

What are Wise's fees for international transfers?

Wise charges a transparent fee: a percentage component (typically 0.35–3% by currency) plus a small fixed fee. GBP→EUR is around 0.43%. The mid-market rate is used with no hidden spread — typically 3–8x cheaper than a traditional bank.

What is a Wise Account and how does multi-currency work?

A Wise Account lets you hold money in 50+ currencies with local account details (EUR IBAN, USD routing, GBP sort code). You can share these as your own bank details and receive local bank transfers at no extra charge.

Is Wise suitable for businesses?

Yes, Wise Business offers multi-currency accounts, batch payments via CSV, Xero/QuickBooks integrations and employee debit cards. No monthly fee — you pay only for outgoing transfers.

How long do Wise transfers take?

50%+ of transfers arrive within seconds (Faster Payments, SEPA Instant). Standard transfers take 1–2 business days. Exotic currencies may take up to 3 days depending on the pair and recipient bank.

Compare Wise with similar neobanks

Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.

Spotted incorrect data on this page? Let us know.