Comparison

Hawala.ae vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
ZEN.COM
Best on ratings
ZEN.COM
Best on app quality
ZEN.COM
Best on review volume
ZEN.COM
Hawala.ae
sentiment
Google Play
App Store
Trustpilot
View Hawala.ae →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
80.2
88.9
BEST
App & store ratings
Trustpilot
3.2 ★
3 ratings
4.6 ★
7,177 ratings
BEST
Google Play
4.3 ★
286 ratings
4.5 ★
49,333 ratings
BEST
App Store
4.5 ★
16 ratings
4.8 ★
22,534 ratings
BEST
Total ratings
305
79K
BEST
Service & responsiveness
1-star reviews
14%
7.4%
BEST
Replies to reviews
0%
96%
BEST
Typical reply time
-
~18 hours
Markets served
8
29
BEST
Company
Country
🇦🇪 United Arab Emirates
🇵🇱 Poland
Headquarters
-
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 2 for Hawala.ae, 3 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Hawala.ae

No coverage captured.

ZEN.COM

Hawala.ae vs ZEN.COM: the verdict

Hawala.ae and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

ZEN.COM leads NeoBase's composite sentiment score, 88.9 to 80.2 out of 100.

ZEN.COM holds the stronger app-store ratings across Google Play and the App Store.

ZEN.COM draws fewer bottom-scored reviews: 7.4% of its Trustpilot ratings are one star, against 14% for Hawala.ae.

ZEN.COM answers 96% of the reviews it receives; Hawala.ae answers 0%.

Across 8 tracked metrics, ZEN.COM comes out ahead on 8.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.