Comparison

bitFlyer vs Bitstack

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Bitstack
Best on ratings
Bitstack
Best on app quality
Bitstack
Best on review volume
bitFlyer
Best on regulation
Tie
bitFlyer
sentiment
Google Play
App Store
Trustpilot
View bitFlyer →
Bitstack
sentiment
Google Play
App Store
Trustpilot
View Bitstack →
Customer sentiment
NeoBase sentiment
56.3
91.2
BEST
App & store ratings
Trustpilot
1.9
28 ratings
4.2
1,347 ratings
BEST
Google Play
3.9
9,083 ratings
4.4
6,901 ratings
BEST
App Store
4.3
133,163 ratings
4.8
10,941 ratings
BEST
Total ratings
142K
BEST
19K
Service & responsiveness
1-star reviews
5%
5.5%
Replies to reviews
0%
89%
BEST
Typical reply time
-
~6 days
Company
Founded
2014
2021
Country
🇯🇵 Japan
🇫🇷 France
Headquarters
Tokyo, Japan
-
MiCA regulation
MiCA licence
Yes
Yes
Regulator
CSSF
AMF
Licensed services
5 services
5 services

Recent coverage

Press we captured in the last 90 days: 12 for bitFlyer, 2 for Bitstack. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

bitFlyer
Bitstack

bitFlyer vs Bitstack: the verdict

bitFlyer and Bitstack are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Bitstack leads NeoBase's composite sentiment score, 91.2 to 56.3 out of 100.

Bitstack holds the stronger app-store ratings across Google Play and the App Store.

Bitstack answers 89% of the reviews it receives; bitFlyer answers 0%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 6 tracked metrics, Bitstack comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.