Comparison

Albert vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Tie
Best on app quality
Tie
Best on review volume
Albert
Albert
sentiment
Google Play
App Store
Trustpilot
View Albert →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
89.8
89.5
App & store ratings
Trustpilot
4.3 ★
7,074 ratings
4.6 ★
7,549 ratings
BEST
Google Play
4.5 ★
162,453 ratings
4.5 ★
50,357 ratings
BEST
App Store
4.7 ★
337,933 ratings
4.8 ★
22,966 ratings
BEST
Total ratings
507K
BEST
81K
Service & responsiveness
1-star reviews
7.4%
7.4%
Replies to reviews
86%
100%
BEST
Typical reply time
~16 hours
BEST
~22 hours
Markets served
1
29
BEST
Company
Founded
2015
-
Country
🇺🇸 United States
🇵🇱 Poland
Headquarters
Culver City, California, USA
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 1 for Albert, 0 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Albert
ZEN.COM

Albert vs ZEN.COM: the verdict

Albert and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 89.8 out of 100 on NeoBase's composite sentiment index.

ZEN.COM holds the stronger app-store ratings across Google Play and the App Store.

ZEN.COM answers 100% of the reviews it receives; Albert answers 86%.

Across 7 tracked metrics, ZEN.COM comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.