Neobank · 🇪🇸 Spain

Imagin

Barcelona, Spain · imagin.life

Cashback Students Budgeting Free account

60.2Sentiment /100▲ 0.5

Imagin is CaixaBank's digital banking platform for young people in Spain, combining banking with lifestyle content, sustainability and cultural experiences.

✦ Sentiment OverviewUpdated every month · Aug 19, 2026

Imagin maintains a strong 4.6/5 star rating across nearly 450,000 reviews, though sentiment has softened in recent weeks. The NeoBase index stands at 60.2/100 (+0.5), signalling modest stability. Media attention favours the brand - recent headlines highlight best-in-class user experience and metaverse ambitions - yet this positive coverage contrasts with the declining trajectory in customer-facing reviews, suggesting divergence between headline wins and underlying user satisfaction trends.

Sentiment index

our score · updated every month

60.2/100▲ +0.54 vs previous reading

Ratings across platforms

★ 4.6 · 444K · 3

Trustpilot

1.5★

225 ratings · 13% positive

Google Play

4.5★

285K ratings · 88% positive

5M+ installs

App Store

4.7★

158K ratings · 92% positive

Measured August 17, 2026

Where Imagin operates

1 markets

Spain

Rating distribution

All platforms

5★

84% · 374K

4★

5% · 24K

3★

2% · 7.8K

2★

1% · 6.2K

1★

7% · 32K

Rating & review volume over time

Trustpilot · 1.5★Google Play · 4.5★App Store · 4.7★Review volume · 444K · +0.43%

Brand sentiment trend

positive sentiment, by platform

Trustpilot · 13%Google Play · 88%App Store · 92%

App screenshots

App Store

In the media

brand coverage

How digital innovation is shaping the future of banking

www.ft.com · 16mo ago

As banking shifts to an increasingly digital landscape, companies are developing new tools to meet their clients' demands and championing new ideas to...

Challenger banks in Spain: who’s who (and what’s their tech)

www.fintechfutures.com · 18mo ago

With Spanish heavyweights like BBVA and Santander making great investments in new technologies (as well as in challenger banks), and a number of banks...

5 Ways Fintech is Solving Travel’s Innovation Paradox

futuretravel.com · 20mo ago

“We went to space in 1968, and it wasn't until 1972 that we put wheels on luggage.” This quote from Sofoklis Limniotis (HBX Group),...

imagin ranked as the neobank with the best user experience

www.caixabank.com · 21mo ago

The AQMetrix ranking acknowledges the platform with the highest rating among neobanks in Spain. The commission-free services, the platform's design and...

imagin takes the leap into the metaverse, becoming the first European fintech company in the virtual world

www.caixabank.com · 21mo ago

imagin, the digital services and lifestyle platform backed by CaixaBank, will be entering the metaverse in the coming days by way of imaginLAND. The project...

Latest from social

LinkedIn & Facebook

ImaginFacebook· 3w ago · Aug 14, 2026

Este viaje no fue solo para el equipo ganador de imaginPlanet Challenge. También fue un viaje para Biotopia, su proyecto💡Aulas, workshops, empresas, emprendedores, pitch y nuevas preguntas para seguir haciendo crecer el proyecto.

♡ 0💬 0↻ 0

ImaginFacebook· 3w ago · Aug 13, 2026

¿Qué le preguntarías a un skater profesional si lo tuvieras delante? 🛹 En @omarisquino se lo preguntamos al público… y luego le pasamos sus dudas a @danny_leon

♡ 2💬 0↻ 0

ImaginFacebook· 4w ago · Aug 10, 2026

Viajar fuera ya tiene bastante improvisación: dónde comer, cómo moverte, qué plan hacer después o cuánto te queda de batería✈️ Lo que no hace falta improvisar es cómo pagar. Con la tarjeta imagin, paga sin comisiones en cualquier divisa. Ventajas disponibles los 7 días de la semana.

♡ 1💬 0↻ 0

ImaginFacebook· 4w ago · Aug 7, 2026

¿Has tenido que renunciar a estudios o cursos por una cuestión económica? En la calle lo tienen claro: la educación nunca debería depender del bolsillo. En la app de imagin te lo ponemos fácil con financiación a tu medida para que no renuncies a tus objetivos. Y tú, ¿qué estudiarías si el dinero no fuera un problema?

♡ 2💬 0↻ 0

What people are saying

mentions on X, Reddit & Facebook

Imagin'ArteFacebook· 3w ago

São estes os rostos da Imagin’Arte: a Carolina e a Matilde. A Carolina (a da direita) é especializada em Animação Sociocultural e é Animadora de profissão. É muito criativa, sonhadora e doida, precisamente por gostar muito do que faz. 😎 A Matilde (a da esquerda) é estudante. Sonha ser enfermeira. Tem imenso jeito para o desenho e adora crianças. É muito engraçada, divertida e adora ouvir as histórias que as crianças lhe contam. É sensível e querida. 😍 Também temos a Alice que ainda está em fase de adaptação. ☺️

salon de coiffure imagin'hairFacebook· 1mo ago

🌴 Ça y est… les vacances sont arrivées ! ☀️ Le salon Imagin’Hair sera fermé du mardi 4 août au samedi 22 août inclus. ✨ Réouverture le mardi 25 août, avec le plaisir de vous retrouver en pleine forme pour la rentrée ! Toute l’équipe d’Imagin’Hair vous souhaite de passer de très belles vacances, remplies de détente, de soleil et de précieux moments avec ceux que vous aimez. ❤️ Nous en profitons également pour souhaiter un repos bien mérité à notre Ophélie et qui emporte avec elle, sous le bras, notre jeu concours du prénom de sa future petite fille. 👶💕 Dès que le grand moment sera arrivé, nous aurons le plaisir de vous annoncer le prénom choisi ainsi que la liste des heureux gagnants du concours. 🎁 Prenez bien soin de vous, profitez pleinement de l’été… et rendez-vous à la rentrée, dès le mardi 25 août !#imaginhair43600 #coiffeursaintesigolene #coiffeurhauteloire #vacances

Story Imagin-ory Colchester South and West Facebook· 1mo ago

💛Why do I love Story Imagin-ory so much? There are lots of children’s activity classes to choose from but Story Imagin-ory is the class I wish I could have taken my girls to when they were young. But why? 📚I love books and was keen to share my passion with my children. The sessions are based around stories and storytelling and help to create a life long love of reading 💫As an early years teacher I know the importance of developing communication, language and literacy skills and the sessions are full of opportunities to support with this- storytelling, sign language, songs and rhymes, early phonics, talking and playing together 📃🐾The classes bring books to life! From Page to Play- there’s puppets, props, musical instruments, a huge range of play activities linked to the theme. You get immersed in the story. ☀️Every week there is a new theme and letter sound so it stays exciting but the structure of the class and the little weekly songs and routines stay the same to help build familiarity and confidence 🌈The class has a good balance of adult led and free play. The first part of the session is all together and in the second part the children can explore all of the carefully planned activities. This also provides a good opportunity for the children and adults to socialise and build relationships. 🔍The practical play activities are amazing! All linked to the early years curriculum and with a support card to give ideas about how to use them. There’s a great balance of imaginative play, physical play, sensory activities, maths, creative, mark making… and more. The sessions are fun, rich in education and the environment is welcoming and supportive 🥰 💌Basically it’s my dream class and I’d love to share it with you and your little one! This summer, we have a range of holiday specials and regular classes start in September All information and booking options on the website (link in the bio) colchestersouthandwest.storyimaginory.co.uk #storyimaginorycolchestersandw

About Imagin

Imagin was launched in 2017 by CaixaBank targeting young Spaniards (18-35). It goes beyond banking to offer cultural experiences, sustainability features (carbon footprint tracking), gaming rewards and lifestyle content. Backed by CaixaBank's full banking infrastructure, imagin accounts are fully insured with Spanish deposit protection.

Frequently asked questions

What is Imagin and how does it differ from a regular bank?

Imagin is CaixaBank's digital platform for young Spaniards (18–35), combining a bank account with lifestyle content, cultural rewards (cinema, music, sport), carbon footprint tracking and a gamified rewards programme. It is a 'phygital bank' concept that goes far beyond standard digital banking.

Does Imagin hold a full banking licence?

Yes, Imagin operates within CaixaBank — one of Spain's largest banks with a full banking licence. Deposits are protected by Spain's Fondo de Garantía de Depósitos (FGD) up to €100,000. Imagin customers have the same deposit protection as traditional bank customers.

What rewards does Imagin offer?

Imagin offers imaginPoints for card purchases, referrals and app activity. Points can be redeemed for cinema tickets, concerts, festivals, sports experiences and partner brand rewards. It is a unique loyalty programme combining banking with cultural experiences.

How does Imagin's carbon footprint tracking work?

Imagin automatically analyses your card transactions and estimates the carbon footprint of your spending in transport, food and retail. The app provides tips to reduce your emissions and allows voluntary CO2 offsetting through certified environmental projects.

Is Imagin available outside Spain?

No, Imagin is available exclusively in Spain for users with a Spanish NIE/DNI. The app is in Spanish only.

Compare Imagin with similar neobanks

Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.

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