Hey Banco is the digital banking arm of Mexican bank Banregio, offering a fully licensed mobile bank with savings, debit, and cashback in Mexico.
Hey Banco faces a widening perception gap. Media sentiment remains decidedly positive around its independence split and regulatory approval, yet the NeoBase index dropped 13 points week-over-week to 59—signalling cooling momentum beneath headline optimism. Customer ratings languish at 3.0/5, suggesting operational or service friction isn't reflected in financial press coverage of the neobank's structural moves.
Sentiment index
our score · updated weeklyWhere Hey Banco operates
1 marketsRating
Rating distribution
Google PlayIn the media
brand coverageCFE Taps Bond Market as Cox, Hey Banco Drive Finance Moves
mexicobusiness.news · 6mo ago
CFE issued a US$1.5 billion bond with strong demand, Cox raised US$2.6 billion for Iberdrola México, and Hey Banco goes solo Jan. 31.
Hey Banco to Operate Independently After Banregio Split
mexicobusiness.news · 6mo ago
Hey Banco will start independent operations under its own license on Jan. 31, 2026, completing its separation from Banregio.
Mexico’s Hey Banco to Debut as Independent Bank in February
mexicobusiness.news · 18mo ago
Hey Banco, currently the digital arm of Banregio, is set to begin operations as an independent bank in February following approval and licensing.
Inicio Fintech Banregio Enters Digital Banking Arena with Hey Banco Approval
contxto.com · 29mo ago
Hey Banco joins Banregio, entering digital banking competition. – Approved by Mexico's Finance Ministry; aims for fintech market share.
Mexican neobank Hey Banco’s split from Banregio due for 2025
www.fintechfutures.com · 29mo ago
Hey Banco's endeavour to operate as a standalone entity gained further traction in July 2023, when it landed a banking licence with the National...
Latest from social
SampleBehind every feature is a team obsessed with the details. A look at how Hey Banco ships.
Your feedback shapes what we build next. Tell us what you'd love to see — we're listening.
New in the Hey Banco app: a faster, cleaner way to manage your money. Update to the latest version to try it.
Big milestone for the Hey Banco community — thank you to everyone who's joined us on the journey. More to come. 🚀
What people are saying
SampleBeen using Hey Banco for 6 months now — the app just works. Transfers land instantly and support actually replies.
Switched to Hey Banco and honestly not looking back. The fee transparency alone is worth it.
Hey Banco's customer service left me hanging on a frozen account. Not a great look.
If you're comparing neobanks in 2026, Hey Banco keeps coming up in every conversation I have.
Hey Banco's customer service left me hanging on a frozen account. Not a great look.
Company
About Hey Banco
Hey Banco was launched in 2019 as the digital bank of Banregio, one of Mexico's regional banks. As a regulated bank subsidiary, it offers CNBV-licensed accounts with full deposit insurance (IPAB). It features a high-yield savings account, cashback on debit card spending, and a user-friendly mobile app aimed at Mexico's digital-first population.
Frequently asked questions
Is Hey Banco a real bank?
Yes, Hey Banco is the digital arm of Banregio — a Mexican bank holding a full CNBV licence. Deposits are protected by the IPAB (Instituto para la Protección al Ahorro Bancario) up to 400,000 UDIs (~MXN 2 million), which is the standard banking protection level in Mexico.
What interest rate does Hey Banco offer on its savings account?
Hey Banco consistently offers one of the higher savings rates in Mexico — historically 4–9% per year in MXN (variable, linked to the Banxico benchmark rate). Check the current rate in the app, as it changes with monetary policy.
What cashback does Hey Banco offer?
Hey Banco offers cashback on debit card purchases — the percentage varies by spending category and ongoing promotions. Cashback is credited directly to your MXN account. Check the current offers in the app.
Is Hey Banco available outside Mexico?
No, Hey Banco serves Mexican residents only. A valid CURP and Mexican phone number are required to register. There are no plans for international expansion.
How do I open a Hey Banco account?
Account opening is fully digital — download the app, upload a scan of your INE/passport and a selfie, and verification usually takes just a few minutes. A virtual card is available immediately; the physical card arrives by post within a few days.
Ratings & sentiment aggregated from Trustpilot, Google Play and App Store — anonymised store metrics only, no individual reviews.