Hey Banco is the digital banking arm of Mexican bank Banregio, offering a fully licensed mobile bank with savings, debit, and cashback in Mexico.
Hey Banco's brand perception sits in sharp contrast across channels. Media coverage remains solidly positive, tracking independence milestones and market expansion through early 2025. Yet customer sentiment registers substantially lower - a 3.0/5 review average across 43,776 ratings - with the NeoBase index at 27.2/100 (down 0.1 week-over-week). The divergence suggests institutional narrative outpaces user experience; structural progress masks operational friction or service gaps customers are actively flagging.
Sentiment index
our score · updated every monthRatings across platforms
★ 3.0 · 44K · 2Where Hey Banco operates
1 marketsRating distribution
Google Play · App StoreRating & review volume over time
Brand sentiment trend
positive sentiment, by platformApp screenshots
App Store
In the media
brand coverageCFE Taps Bond Market as Cox, Hey Banco Drive Finance Moves
mexicobusiness.news · 7mo ago
CFE issued a US$1.5 billion bond with strong demand, Cox raised US$2.6 billion for Iberdrola México, and Hey Banco goes solo Jan. 31.
Hey Banco to Operate Independently After Banregio Split
mexicobusiness.news · 7mo ago
Hey Banco will start independent operations under its own license on Jan. 31, 2026, completing its separation from Banregio.
Mexico’s Hey Banco to Debut as Independent Bank in February
mexicobusiness.news · 19mo ago
Hey Banco, currently the digital arm of Banregio, is set to begin operations as an independent bank in February following approval and...
Banregio Enters Digital Banking Arena with Hey Banco Approval •
contxto.com · 31mo ago
Hey Banco joins Banregio, entering digital banking competition. – Approved by Mexico's Finance Ministry; aims for fintech market share.
Mexican neobank Hey Banco’s split from Banregio due for 2025
www.fintechfutures.com · 31mo ago
Hey Banco's endeavour to operate as a standalone entity gained further traction in July 2023, when it landed a banking licence with the National...
Latest from social
LinkedIn & FacebookWhat people are saying
mentions on X, Reddit & FacebookBuen día a alguien ya le llegó las transferencias de Hey banco
About Hey Banco
Hey Banco was launched in 2019 as the digital bank of Banregio, one of Mexico's regional banks. As a regulated bank subsidiary, it offers CNBV-licensed accounts with full deposit insurance (IPAB). It features a high-yield savings account, cashback on debit card spending, and a user-friendly mobile app aimed at Mexico's digital-first population.
Frequently asked questions
Is Hey Banco a real bank?
Yes, Hey Banco is the digital arm of Banregio — a Mexican bank holding a full CNBV licence. Deposits are protected by the IPAB (Instituto para la Protección al Ahorro Bancario) up to 400,000 UDIs (~MXN 2 million), which is the standard banking protection level in Mexico.
What interest rate does Hey Banco offer on its savings account?
Hey Banco consistently offers one of the higher savings rates in Mexico — historically 4–9% per year in MXN (variable, linked to the Banxico benchmark rate). Check the current rate in the app, as it changes with monetary policy.
What cashback does Hey Banco offer?
Hey Banco offers cashback on debit card purchases — the percentage varies by spending category and ongoing promotions. Cashback is credited directly to your MXN account. Check the current offers in the app.
Is Hey Banco available outside Mexico?
No, Hey Banco serves Mexican residents only. A valid CURP and Mexican phone number are required to register. There are no plans for international expansion.
How do I open a Hey Banco account?
Account opening is fully digital — download the app, upload a scan of your INE/passport and a selfie, and verification usually takes just a few minutes. A virtual card is available immediately; the physical card arrives by post within a few days.
Compare Hey Banco with similar neobanks
Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.
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