Comparison

PayPal vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
ZEN.COM
Best on ratings
Tie
Best on app quality
Tie
Best on review volume
PayPal
PayPal
sentiment
Google Play
App Store
Trustpilot
View PayPal →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
56.3
88.9
BEST
App & store ratings
Trustpilot
1.3 ★
40,700 ratings
4.6 ★
7,177 ratings
BEST
Google Play
4.2 ★
3,714,145 ratings
4.5 ★
49,333 ratings
BEST
App Store
4.8 ★
6,298,823 ratings
4.8 ★
22,534 ratings
Total ratings
10.1M
BEST
79K
Service & responsiveness
1-star reviews
6.6%
BEST
7.4%
Replies to reviews
0%
96%
BEST
Typical reply time
-
~18 hours
Markets served
17
29
BEST
Company
Founded
1998
-
Country
🇺🇸 United States
🇵🇱 Poland
Headquarters
San Jose, USA
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 32 for PayPal, 3 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

PayPal
ZEN.COM

PayPal vs ZEN.COM: the verdict

PayPal and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

ZEN.COM leads NeoBase's composite sentiment score, 88.9 to 56.3 out of 100.

ZEN.COM holds the stronger app-store ratings across Google Play and the App Store.

ZEN.COM answers 96% of the reviews it receives; PayPal answers 0%.

Across 7 tracked metrics, ZEN.COM comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.