Comparison

Coinbase vs Relai

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Coinbase
Best on ratings
Coinbase
Best on app quality
Coinbase
Best on review volume
Coinbase
Best on regulation
Coinbase
Coinbase
sentiment
Google Play
App Store
Trustpilot
View Coinbase →
Relai
sentiment
Google Play
App Store
Trustpilot
View Relai →
Customer sentiment
NeoBase sentiment
88.6
BEST
82.0
App & store ratings
Trustpilot
4.0 ★
22,899 ratings
4.0 ★
1,364 ratings
Google Play
4.3 ★
928,022 ratings
BEST
4.1 ★
5,189 ratings
App Store
4.7 ★
1,796,518 ratings
BEST
4.3 ★
161 ratings
Total ratings
2.7M
BEST
6.7K
Service & responsiveness
1-star reviews
6.7%
BEST
14.9%
Replies to reviews
86%
96%
BEST
Typical reply time
~2 days
~2 days
BEST
Company
Founded
2012
2020
Country
🇺🇸 United States
🇫🇷 France
Headquarters
San Francisco, USA (remote-first)
Zurich, Switzerland
Status
active
-
MiCA regulation
MiCA licence
✓ Yes
BEST
✓ Yes
Regulator
CSSF
AMF
Licensed services
7 services
BEST
1 service

Recent coverage

Press we captured in the last 90 days: 40 for Coinbase, 4 for Relai. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Coinbase
Relai

Coinbase vs Relai: the verdict

Coinbase and Relai are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Coinbase leads NeoBase's composite sentiment score, 88.6 to 82.0 out of 100.

Coinbase holds the stronger app-store ratings across Google Play and the App Store.

Coinbase draws fewer bottom-scored reviews: 6.7% of its Trustpilot ratings are one star, against 14.9% for Relai.

Relai answers 96% of the reviews it receives; Coinbase answers 86%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 9 tracked metrics, Coinbase comes out ahead on 7.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.