Comparison

Coinbase vs KuCoin

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Coinbase
Best on ratings
Coinbase
Best on app quality
Coinbase
Best on review volume
Coinbase
Best on regulation
Coinbase
Coinbase
sentiment
Google Play
App Store
Trustpilot
View Coinbase →
KuCoin
sentiment
Google Play
App Store
Trustpilot
View KuCoin →
Customer sentiment
NeoBase sentiment
87.2
BEST
1.1
App & store ratings
Trustpilot
4.0 ★
23,253 ratings
BEST
1.7 ★
1,595 ratings
Google Play
4.3 ★
929,540 ratings
BEST
3.6 ★
397 ratings
App Store
4.7 ★
1,797,843 ratings
-
Total ratings
2.8M
BEST
2.0K
Service & responsiveness
1-star reviews
6.8%
BEST
67.2%
Replies to reviews
89%
BEST
20%
Typical reply time
~5 days
BEST
~7 weeks
Company
Founded
2012
2017
Country
🇺🇸 United States
🇸🇨 Seychelles
Headquarters
San Francisco, USA (remote-first)
-
Status
active
active
MiCA regulation
MiCA licence
✓ Yes
BEST
✓ Yes
Regulator
CSSF
FMA
Licensed services
7 services
BEST
5 services

Recent coverage

Press we captured in the last 90 days: 40 for Coinbase, 31 for KuCoin. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Coinbase
KuCoin

Coinbase vs KuCoin: the verdict

Coinbase and KuCoin are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Coinbase leads NeoBase's composite sentiment score, 87.2 to 1.1 out of 100.

Coinbase holds the stronger app-store ratings across Google Play and the App Store.

Coinbase draws fewer bottom-scored reviews: 6.8% of its Trustpilot ratings are one star, against 67.2% for KuCoin.

Coinbase answers 89% of the reviews it receives; KuCoin answers 20%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 9 tracked metrics, Coinbase comes out ahead on 9.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.