Comparison

Coinbase vs Kraken

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Coinbase
Best on ratings
Coinbase
Best on app quality
Coinbase
Best on review volume
Coinbase
Best on regulation
Kraken
Coinbase
sentiment
Google Play
App Store
Trustpilot
View Coinbase →
Kraken
sentiment
Google Play
App Store
Trustpilot
View Kraken →
Customer sentiment
NeoBase sentiment
87.2
BEST
74.1
App & store ratings
Trustpilot
4.0 ★
23,253 ratings
BEST
3.2 ★
9,214 ratings
Google Play
4.3 ★
929,540 ratings
4.3 ★
55,575 ratings
App Store
4.7 ★
1,797,843 ratings
4.7 ★
35,735 ratings
BEST
Total ratings
2.8M
BEST
101K
Service & responsiveness
1-star reviews
6.8%
BEST
12.7%
Replies to reviews
89%
100%
BEST
Typical reply time
~5 days
~1 hour
BEST
Company
Founded
2012
2011
Country
🇺🇸 United States
🇺🇸 United States
Headquarters
San Francisco, USA (remote-first)
San Francisco, USA
Status
active
active
MiCA regulation
MiCA licence
✓ Yes
✓ Yes
BEST
Regulator
CSSF
CBI
Licensed services
7 services
8 services
BEST

Recent coverage

Press we captured in the last 90 days: 40 for Coinbase, 25 for Kraken. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Coinbase
Kraken

Coinbase vs Kraken: the verdict

Coinbase and Kraken are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Coinbase leads NeoBase's composite sentiment score, 87.2 to 74.1 out of 100.

Kraken holds the stronger app-store ratings across Google Play and the App Store.

Coinbase draws fewer bottom-scored reviews: 6.8% of its Trustpilot ratings are one star, against 12.7% for Kraken.

Kraken answers 100% of the reviews it receives; Coinbase answers 89%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 9 tracked metrics, Kraken comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.