Comparison

Chime vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Chime
Best on app quality
Chime
Best on review volume
Chime
Chime
sentiment
Google Play
App Store
Trustpilot
View Chime →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
88.7
89.5
App & store ratings
Trustpilot
3.5 ★
13,882 ratings
4.6 ★
7,549 ratings
BEST
Google Play
4.7 ★
1,128,783 ratings
BEST
4.5 ★
50,357 ratings
App Store
4.8 ★
1,619,195 ratings
4.8 ★
22,966 ratings
Total ratings
2.8M
BEST
81K
Service & responsiveness
1-star reviews
2.7%
BEST
7.4%
Replies to reviews
80%
100%
BEST
Typical reply time
-
~22 hours
Markets served
1
29
BEST
Company
Founded
2012
-
Country
🇺🇸 United States
🇵🇱 Poland
Headquarters
San Francisco, USA
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 34 for Chime, 0 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Chime
ZEN.COM

Chime vs ZEN.COM: the verdict

Chime and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 88.7 out of 100 on NeoBase's composite sentiment index.

Chime holds the stronger app-store ratings across Google Play and the App Store.

Chime draws fewer bottom-scored reviews: 2.7% of its Trustpilot ratings are one star, against 7.4% for ZEN.COM.

ZEN.COM answers 100% of the reviews it receives; Chime answers 80%.

The two are evenly matched - each leads on the same number of tracked metrics.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.