Comparison

BTC Direct vs Capital.com

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Capital.com
Best on ratings
Capital.com
Best on review volume
Capital.com
Best on regulation
Capital.com
BTC Direct
sentiment
Google Play
App Store
Trustpilot
View BTC Direct →
Capital.com
sentiment
Google Play
App Store
Trustpilot
View Capital.com →
Customer sentiment
NeoBase sentiment
87.5
90.2
BEST
App & store ratings
Trustpilot
4.5 ★
10,964 ratings
4.6 ★
15,192 ratings
BEST
Google Play
-
4.6 ★
78,980 ratings
Total ratings
11K
94K
BEST
Service & responsiveness
1-star reviews
5.9%
4.6%
BEST
Replies to reviews
100%
100%
Typical reply time
~1 day
~13 hours
BEST
Company
Country
🇳🇱 Netherlands
🇨🇾 Cyprus
MiCA regulation
MiCA licence
✓ Yes
✓ Yes
BEST
Regulator
AFM
CySEC
Licensed services
3 services
5 services
BEST

Recent coverage

Press we captured in the last 90 days: 26 for BTC Direct, 3 for Capital.com. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

BTC Direct

No coverage captured.

Capital.com

BTC Direct vs Capital.com: the verdict

BTC Direct and Capital.com are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Capital.com leads NeoBase's composite sentiment score, 90.2 to 87.5 out of 100.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 7 tracked metrics, Capital.com comes out ahead on 7.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.