Comparison

Bitvavo vs Coinbase

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Coinbase
Best on ratings
Coinbase
Best on app quality
Coinbase
Best on review volume
Coinbase
Best on regulation
Coinbase
Bitvavo
sentiment
Google Play
App Store
Trustpilot
View Bitvavo →
Coinbase
sentiment
Google Play
App Store
Trustpilot
View Coinbase →
Customer sentiment
NeoBase sentiment
82.4
87.2
BEST
App & store ratings
Trustpilot
4.1 ★
23,061 ratings
BEST
4.0 ★
23,253 ratings
Google Play
4.0 ★
27,477 ratings
4.3 ★
929,540 ratings
BEST
App Store
4.7 ★
48,256 ratings
4.7 ★
1,797,843 ratings
Total ratings
99K
2.8M
BEST
Service & responsiveness
1-star reviews
6.4%
6.8%
Replies to reviews
99%
BEST
89%
Typical reply time
~1 day
BEST
~5 days
Company
Founded
2018
2012
Country
🇳🇱 Netherlands
🇺🇸 United States
Headquarters
Amsterdam, Netherlands
San Francisco, USA (remote-first)
Status
active
active
MiCA regulation
MiCA licence
✓ Yes
✓ Yes
BEST
Regulator
AFM
CSSF
Licensed services
3 services
7 services
BEST

Recent coverage

Press we captured in the last 90 days: 5 for Bitvavo, 40 for Coinbase. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Bitvavo
Coinbase

Bitvavo vs Coinbase: the verdict

Bitvavo and Coinbase are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Coinbase leads NeoBase's composite sentiment score, 87.2 to 82.4 out of 100.

Coinbase holds the stronger app-store ratings across Google Play and the App Store.

Bitvavo answers 99% of the reviews it receives; Coinbase answers 89%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 8 tracked metrics, Coinbase comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.