Comparison

Airwallex vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
ZEN.COM
Best on ratings
ZEN.COM
Best on app quality
Tie
Best on review volume
ZEN.COM
Airwallex
sentiment
Google Play
App Store
Trustpilot
View Airwallex →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
69.2
88.9
BEST
App & store ratings
Trustpilot
2.9
2,538 ratings
4.6
7,177 ratings
BEST
Google Play
4.3
1,121 ratings
4.5
49,333 ratings
BEST
App Store
4.8
1,708 ratings
BEST
4.8
22,534 ratings
Total ratings
5.4K
79K
BEST
Service & responsiveness
1-star reviews
19.8%
7.4%
BEST
Replies to reviews
96%
96%
Typical reply time
~21 hours
~18 hours
BEST
Markets served
8
29
BEST
Company
Founded
2015
-
Country
-
🇵🇱 Poland
Headquarters
-
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 15 for Airwallex, 3 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Airwallex
ZEN.COM

Airwallex vs ZEN.COM: the verdict

Airwallex and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

ZEN.COM leads NeoBase's composite sentiment score, 88.9 to 69.2 out of 100.

ZEN.COM draws fewer bottom-scored reviews: 7.4% of its Trustpilot ratings are one star, against 19.8% for Airwallex.

Across 8 tracked metrics, ZEN.COM comes out ahead on 7.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.