Comparison

AirTM vs Starling Bank

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Starling Bank
Best on ratings
Starling Bank
Best on app quality
Starling Bank
Best on review volume
Starling Bank
AirTM
sentiment
Google Play
App Store
Trustpilot
View AirTM →
Starling Bank
sentiment
Google Play
App Store
Trustpilot
View Starling Bank →
Customer sentiment
NeoBase sentiment
59.2
96.3
BEST
App & store ratings
Trustpilot
2.4 ★
7,029 ratings
4.3 ★
48,231 ratings
BEST
Google Play
4.4 ★
83,083 ratings
4.8 ★
138,851 ratings
BEST
App Store
4.9 ★
665 ratings
4.9 ★
628,062 ratings
Total ratings
91K
815K
BEST
Service & responsiveness
1-star reviews
11.8%
2.1%
BEST
Replies to reviews
5%
96%
BEST
Typical reply time
~1 day
~13 hours
BEST
Markets served
5
BEST
1
Company
Founded
-
2014
Country
-
🇬🇧 United Kingdom
Headquarters
-
London, UK

Recent coverage

Press we captured in the last 90 days: 0 for AirTM, 8 for Starling Bank. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

AirTM
Starling Bank

AirTM vs Starling Bank: the verdict

AirTM and Starling Bank are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Starling Bank leads NeoBase's composite sentiment score, 96.3 to 59.2 out of 100.

Starling Bank holds the stronger app-store ratings across Google Play and the App Store.

Starling Bank draws fewer bottom-scored reviews: 2.1% of its Trustpilot ratings are one star, against 11.8% for AirTM.

Starling Bank answers 96% of the reviews it receives; AirTM answers 5%.

Across 8 tracked metrics, Starling Bank comes out ahead on 7.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.