Comparison

Airstar Bank vs Monzo

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Monzo
Best on ratings
Monzo
Best on app quality
Monzo
Best on review volume
Monzo
Airstar Bank
sentiment
Google Play
App Store
Trustpilot
View Airstar Bank →
Monzo
sentiment
Google Play
App Store
Trustpilot
View Monzo →
Customer sentiment
NeoBase sentiment
50.8
96.3
BEST
App & store ratings
Trustpilot
-
4.6 ★
73,540 ratings
Google Play
3.4 ★
1,004 ratings
4.2 ★
185,317 ratings
BEST
App Store
3.9 ★
969 ratings
4.8 ★
5,688 ratings
BEST
Total ratings
2.0K
265K
BEST
Service & responsiveness
1-star reviews
28.2%
13%
BEST
Replies to reviews
-
50%
Typical reply time
-
~3 days
Markets served
1
2
BEST
Company
Founded
2019
2015
Country
🇭🇰 Hong Kong
🇬🇧 United Kingdom
Headquarters
Hong Kong
London, United Kingdom

Recent coverage

Press we captured in the last 90 days: 0 for Airstar Bank, 15 for Monzo. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Airstar Bank
Monzo

Airstar Bank vs Monzo: the verdict

Airstar Bank and Monzo are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Monzo leads NeoBase's composite sentiment score, 96.3 to 50.8 out of 100.

Monzo holds the stronger app-store ratings across Google Play and the App Store.

Monzo draws fewer bottom-scored reviews: 13% of its Trustpilot ratings are one star, against 28.2% for Airstar Bank.

Across 6 tracked metrics, Monzo comes out ahead on 6.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.