Comparison

Afterpay vs Starling Bank

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Starling Bank
Best on app quality
Tie
Best on review volume
Starling Bank
Afterpay
sentiment
Google Play
App Store
Trustpilot
View Afterpay →
Starling Bank
sentiment
Google Play
App Store
Trustpilot
View Starling Bank →
Customer sentiment
NeoBase sentiment
95.1
95.7
App & store ratings
Trustpilot
4.6 ★
237,380 ratings
BEST
4.3 ★
47,749 ratings
Google Play
4.8 ★
169,764 ratings
BEST
4.8 ★
138,561 ratings
App Store
5.0 ★
37 ratings
BEST
4.9 ★
621,732 ratings
Total ratings
407K
808K
BEST
Service & responsiveness
1-star reviews
1.6%
2.1%
Replies to reviews
95%
97%
BEST
Typical reply time
~2 weeks
~12 hours
BEST
Markets served
10
BEST
1
Company
Founded
2014
2014
Country
🇦🇺 Australia
🇬🇧 United Kingdom
Headquarters
Melbourne, Australia
London, UK
Status
acquired
-

Recent coverage

Press we captured in the last 90 days: 4 for Afterpay, 16 for Starling Bank. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Afterpay
Starling Bank

Afterpay vs Starling Bank: the verdict

Afterpay and Starling Bank are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 95.1 out of 100 on NeoBase's composite sentiment index.

Afterpay holds the stronger app-store ratings across Google Play and the App Store.

Across 7 tracked metrics, Afterpay comes out ahead on 4.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.