Comparison

Acorns vs Monzo

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Monzo
Best on app quality
Monzo
Best on review volume
Acorns
Acorns
sentiment
Google Play
App Store
Trustpilot
View Acorns →
Monzo
sentiment
Google Play
App Store
Trustpilot
View Monzo →
Customer sentiment
NeoBase sentiment
95
96
App & store ratings
Trustpilot
4.0
3,894 ratings
4.6
70,791 ratings
BEST
Google Play
4.7
403,831 ratings
4.8
179,385 ratings
App Store
4.8
956,090 ratings
4.9
342,594 ratings
BEST
Total ratings
1.4M
BEST
593K
Service & responsiveness
1-star reviews
2.4%
BEST
3.1%
Replies to reviews
94%
BEST
51%
Typical reply time
~3 days
BEST
~4 days
Markets served
1
2
BEST
Company
Founded
2012
2015
Country
🇺🇸 United States
🇬🇧 United Kingdom
Headquarters
Irvine, California, USA
London, United Kingdom

Recent coverage

Press we captured in the last 90 days: 7 for Acorns, 20 for Monzo. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Acorns
Monzo

Acorns vs Monzo: the verdict

Acorns and Monzo are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 95 out of 100 on NeoBase's composite sentiment index.

Monzo holds the stronger app-store ratings across Google Play and the App Store.

Acorns answers 94% of the reviews it receives; Monzo answers 51%.

Across 7 tracked metrics, Acorns comes out ahead on 4.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every two weeks.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.