Comparison

Revolut vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Revolut
Best on ratings
Revolut
Best on app quality
Revolut
Best on review volume
Revolut
Revolut
sentiment
Google Play
App Store
Trustpilot
View Revolut →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
94
BEST
89
App & store ratings
Trustpilot
4.7
435,438 ratings
BEST
4.6
7,078 ratings
Google Play
4.7
4,061,780 ratings
BEST
4.5
49,045 ratings
App Store
4.9
1,052,348 ratings
BEST
4.8
22,462 ratings
Total ratings
5.5M
BEST
79K
Service & responsiveness
1-star reviews
3.6%
BEST
7.3%
Replies to reviews
61%
99%
BEST
Typical reply time
~19 hours
~17 hours
BEST
Markets served
40
BEST
29
Company
Founded
2015
-
Country
🇬🇧 United Kingdom
🇵🇱 Poland
Headquarters
London, United Kingdom
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 25 for Revolut, 3 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Revolut
ZEN.COM

Revolut vs ZEN.COM: the verdict

Revolut and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Revolut leads NeoBase's composite sentiment score, 94 to 89 out of 100.

Revolut holds the stronger app-store ratings across Google Play and the App Store.

Revolut draws fewer bottom-scored reviews: 3.6% of its Trustpilot ratings are one star, against 7.3% for ZEN.COM.

ZEN.COM answers 99% of the reviews it receives; Revolut answers 61%.

Across 9 tracked metrics, Revolut comes out ahead on 7.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every two weeks.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.