Comparison

PayPal vs Wise

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Wise
Best on ratings
Wise
Best on app quality
Wise
Best on review volume
PayPal
PayPal
sentiment
Google Play
App Store
Trustpilot
View PayPal →
Wise
sentiment
Google Play
App Store
Trustpilot
View Wise →
Customer sentiment
NeoBase sentiment
56.3
89.1
BEST
App & store ratings
Trustpilot
1.3
40,700 ratings
4.3
299,239 ratings
BEST
Google Play
4.2
3,714,145 ratings
4.8
2,006,232 ratings
BEST
App Store
4.8
6,298,823 ratings
4.8
168,058 ratings
Total ratings
10.1M
BEST
2.5M
Service & responsiveness
1-star reviews
6.6%
3.5%
BEST
Replies to reviews
0%
79%
BEST
Typical reply time
-
~1 day
Markets served
17
43
BEST
Company
Founded
1998
2011
Country
🇺🇸 United States
🇬🇧 United Kingdom
Headquarters
San Jose, USA
London, United Kingdom

Recent coverage

Press we captured in the last 90 days: 32 for PayPal, 26 for Wise. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

PayPal
Wise

PayPal vs Wise: the verdict

PayPal and Wise are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Wise leads NeoBase's composite sentiment score, 89.1 to 56.3 out of 100.

Wise holds the stronger app-store ratings across Google Play and the App Store.

Wise draws fewer bottom-scored reviews: 3.5% of its Trustpilot ratings are one star, against 6.6% for PayPal.

Wise answers 79% of the reviews it receives; PayPal answers 0%.

Across 7 tracked metrics, Wise comes out ahead on 6.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.