Comparison

Charlie vs Monzo

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Monzo
Best on ratings
Tie
Best on app quality
Monzo
Best on review volume
Monzo
Charlie
sentiment
Google Play
App Store
Trustpilot
View Charlie →
Monzo
sentiment
Google Play
App Store
Trustpilot
View Monzo →
Customer sentiment
NeoBase sentiment
73.3
96.3
BEST
App & store ratings
Trustpilot
4.3 ★
589 ratings
4.6 ★
73,540 ratings
BEST
Google Play
3.2 ★
22 ratings
4.2 ★
185,317 ratings
BEST
App Store
-
4.8 ★
5,688 ratings
Total ratings
611
265K
BEST
Service & responsiveness
1-star reviews
8.9%
BEST
13%
Replies to reviews
67%
BEST
50%
Typical reply time
~5 days
~3 days
BEST
Markets served
1
2
BEST
Company
Founded
-
2015
Country
-
🇬🇧 United Kingdom
Headquarters
-
London, United Kingdom

Recent coverage

Press we captured in the last 90 days: 0 for Charlie, 15 for Monzo. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Charlie
Monzo

Charlie vs Monzo: the verdict

Charlie and Monzo are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Monzo leads NeoBase's composite sentiment score, 96.3 to 73.3 out of 100.

Monzo holds the stronger app-store ratings across Google Play and the App Store.

Charlie draws fewer bottom-scored reviews: 8.9% of its Trustpilot ratings are one star, against 13% for Monzo.

Charlie answers 67% of the reviews it receives; Monzo answers 50%.

Across 8 tracked metrics, Monzo comes out ahead on 6.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.