Comparison

BTC Direct vs Coinbase

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Coinbase
Best on review volume
Coinbase
Best on regulation
Coinbase
BTC Direct
sentiment
Google Play
App Store
Trustpilot
View BTC Direct →
Coinbase
sentiment
Google Play
App Store
Trustpilot
View Coinbase →
Customer sentiment
NeoBase sentiment
87.5
87.2
App & store ratings
Trustpilot
4.5 ★
10,964 ratings
BEST
4.0 ★
23,253 ratings
Google Play
-
4.3 ★
929,540 ratings
App Store
-
4.7 ★
1,797,843 ratings
Total ratings
11K
2.8M
BEST
Service & responsiveness
1-star reviews
5.9%
BEST
6.8%
Replies to reviews
100%
BEST
89%
Typical reply time
~1 day
BEST
~5 days
Company
Founded
-
2012
Country
🇳🇱 Netherlands
🇺🇸 United States
Headquarters
-
San Francisco, USA (remote-first)
Status
-
active
MiCA regulation
MiCA licence
✓ Yes
✓ Yes
BEST
Regulator
AFM
CSSF
Licensed services
3 services
7 services
BEST

Recent coverage

Press we captured in the last 90 days: 26 for BTC Direct, 40 for Coinbase. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

BTC Direct

No coverage captured.

Coinbase

BTC Direct vs Coinbase: the verdict

BTC Direct and Coinbase are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 87.5 out of 100 on NeoBase's composite sentiment index.

BTC Direct answers 100% of the reviews it receives; Coinbase answers 89%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 7 tracked metrics, BTC Direct comes out ahead on 4.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.