Comparison

Bitvavo vs MoonPay

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Bitvavo
Best on ratings
Bitvavo
Best on app quality
Bitvavo
Best on review volume
MoonPay
Best on regulation
Tie
Bitvavo
sentiment
Google Play
App Store
Trustpilot
View Bitvavo →
MoonPay
sentiment
Google Play
App Store
Trustpilot
View MoonPay →
Customer sentiment
NeoBase sentiment
89.5
BEST
84.5
App & store ratings
Trustpilot
4.1
22,688 ratings
4.1
113,931 ratings
Google Play
4.3
27,218 ratings
4.4
14,132 ratings
BEST
App Store
4.7
48,055 ratings
BEST
4.4
110 ratings
Total ratings
98K
128K
BEST
Service & responsiveness
1-star reviews
5%
BEST
12.6%
Replies to reviews
99%
100%
Typical reply time
~15 hours
~4 hours
BEST
Company
Founded
2018
-
Country
🇳🇱 Netherlands
🇳🇱 Netherlands
Headquarters
Amsterdam, Netherlands
-
Status
active
-
MiCA regulation
MiCA licence
Yes
Yes
Regulator
AFM
AFM
Licensed services
3 services
3 services

Recent coverage

Press we captured in the last 90 days: 9 for Bitvavo, 26 for MoonPay. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Bitvavo
MoonPay

Bitvavo vs MoonPay: the verdict

Bitvavo and MoonPay are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Bitvavo leads NeoBase's composite sentiment score, 89.5 to 84.5 out of 100.

Bitvavo draws fewer bottom-scored reviews: 5% of its Trustpilot ratings are one star, against 12.6% for MoonPay.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

The two are evenly matched - each leads on the same number of tracked metrics.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.