Comparison

Bitstack vs Capital.com

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Bitstack
Best on ratings
Tie
Best on app quality
Tie
Best on review volume
Capital.com
Best on regulation
Bitstack
Bitstack
sentiment
Google Play
App Store
Trustpilot
View Bitstack →
Capital.com
sentiment
Google Play
App Store
Trustpilot
View Capital.com →
Customer sentiment
NeoBase sentiment
91.2
BEST
89.5
App & store ratings
Trustpilot
4.2 ★
1,347 ratings
4.6 ★
15,022 ratings
BEST
Google Play
4.4 ★
6,901 ratings
4.6 ★
77,316 ratings
BEST
App Store
4.8 ★
10,941 ratings
-
Total ratings
19K
92K
BEST
Service & responsiveness
1-star reviews
5.5%
4.8%
BEST
Replies to reviews
89%
100%
BEST
Typical reply time
~6 days
~1 day
BEST
Company
Founded
2021
-
Country
🇫🇷 France
🇨🇾 Cyprus
MiCA regulation
MiCA licence
✓ Yes
BEST
✓ Yes
Regulator
AMF
CySEC
Licensed services
5 services
BEST
4 services

Recent coverage

Press we captured in the last 90 days: 2 for Bitstack, 4 for Capital.com. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Bitstack
Capital.com

Bitstack vs Capital.com: the verdict

Bitstack and Capital.com are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Bitstack leads NeoBase's composite sentiment score, 91.2 to 89.5 out of 100.

Capital.com holds the stronger app-store ratings across Google Play and the App Store.

Capital.com answers 100% of the reviews it receives; Bitstack answers 89%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 9 tracked metrics, Capital.com comes out ahead on 6.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.