Comparison

Bitstack vs Capital.com

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Tie
Best on app quality
Bitstack
Best on review volume
Capital.com
Best on regulation
Tie
Bitstack
sentiment
Google Play
App Store
Trustpilot
View Bitstack →
Capital.com
sentiment
Google Play
App Store
Trustpilot
View Capital.com →
Customer sentiment
NeoBase sentiment
91.2
90.2
App & store ratings
Trustpilot
4.2 ★
1,402 ratings
4.6 ★
15,192 ratings
BEST
Google Play
4.5 ★
7,145 ratings
4.6 ★
78,980 ratings
BEST
App Store
4.8 ★
11,142 ratings
-
Total ratings
20K
94K
BEST
Service & responsiveness
1-star reviews
5.3%
4.6%
BEST
Replies to reviews
95%
100%
BEST
Typical reply time
~1 week
~13 hours
BEST
Company
Founded
2021
-
Country
🇫🇷 France
🇨🇾 Cyprus
MiCA regulation
MiCA licence
✓ Yes
✓ Yes
Regulator
AMF
CySEC
Licensed services
5 services
5 services

Recent coverage

Press we captured in the last 90 days: 0 for Bitstack, 3 for Capital.com. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Bitstack
Capital.com

Bitstack vs Capital.com: the verdict

Bitstack and Capital.com are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 91.2 out of 100 on NeoBase's composite sentiment index.

Capital.com holds the stronger app-store ratings across Google Play and the App Store.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 6 tracked metrics, Capital.com comes out ahead on 6.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.