Comparison

Bitfinex vs Coinbase

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Coinbase
Best on ratings
Coinbase
Best on app quality
Coinbase
Best on review volume
Coinbase
Best on regulation
Coinbase
Bitfinex
sentiment
Google Play
App Store
Trustpilot
View Bitfinex →
Coinbase
sentiment
Google Play
App Store
Trustpilot
View Coinbase →
Customer sentiment
NeoBase sentiment
41.1
87.2
BEST
App & store ratings
Trustpilot
1.7 ★
337 ratings
4.0 ★
23,253 ratings
BEST
Google Play
3.9 ★
3,777 ratings
4.3 ★
929,540 ratings
BEST
App Store
4.1 ★
173 ratings
4.7 ★
1,797,843 ratings
BEST
Total ratings
4.3K
2.8M
BEST
Service & responsiveness
1-star reviews
23.7%
6.8%
BEST
Replies to reviews
0%
89%
BEST
Typical reply time
-
~5 days
Company
Founded
2012
2012
Country
-
🇺🇸 United States
Headquarters
-
San Francisco, USA (remote-first)
Status
active
active
MiCA regulation
MiCA licence
✕ No
✓ Yes
BEST
Regulator
-
CSSF
Licensed services
-
7 services

Recent coverage

Press we captured in the last 90 days: 24 for Bitfinex, 40 for Coinbase. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Bitfinex
Coinbase

Bitfinex vs Coinbase: the verdict

Bitfinex and Coinbase are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Coinbase leads NeoBase's composite sentiment score, 87.2 to 41.1 out of 100.

Coinbase holds the stronger app-store ratings across Google Play and the App Store.

Coinbase draws fewer bottom-scored reviews: 6.8% of its Trustpilot ratings are one star, against 23.7% for Bitfinex.

Coinbase answers 89% of the reviews it receives; Bitfinex answers 0%.

Coinbase is MiCA-authorised (CSSF), while Bitfinex does not appear in the ESMA register.

Across 8 tracked metrics, Coinbase comes out ahead on 8.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.