Comparison

Atom Bank vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Atom Bank
Best on ratings
Atom Bank
Best on app quality
Atom Bank
Best on review volume
Atom Bank
Atom Bank
sentiment
Google Play
App Store
Trustpilot
View Atom Bank →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
95.1
BEST
88.9
App & store ratings
Trustpilot
4.8
21,611 ratings
BEST
4.6
7,353 ratings
Google Play
4.8
19,950 ratings
BEST
4.5
49,797 ratings
App Store
4.8
69,961 ratings
4.8
22,730 ratings
Total ratings
112K
BEST
80K
Service & responsiveness
1-star reviews
1.7%
BEST
7.4%
Replies to reviews
94%
99%
BEST
Typical reply time
~1 week
~22 hours
BEST
Markets served
1
29
BEST
Company
Founded
2013
-
Country
🇬🇧 United Kingdom
🇵🇱 Poland
Headquarters
Durham, United Kingdom
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 9 for Atom Bank, 3 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Atom Bank
ZEN.COM

Atom Bank vs ZEN.COM: the verdict

Atom Bank and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Atom Bank leads NeoBase's composite sentiment score, 95.1 to 88.9 out of 100.

Atom Bank holds the stronger app-store ratings across Google Play and the App Store.

Atom Bank draws fewer bottom-scored reviews: 1.7% of its Trustpilot ratings are one star, against 7.4% for ZEN.COM.

Across 8 tracked metrics, Atom Bank comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.