Comparison

Afterpay vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Afterpay
Best on ratings
Afterpay
Best on app quality
Afterpay
Best on review volume
Afterpay
Afterpay
sentiment
Google Play
App Store
Trustpilot
View Afterpay →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
95.1
BEST
88.9
App & store ratings
Trustpilot
4.6
237,380 ratings
4.6
7,353 ratings
Google Play
4.8
169,764 ratings
BEST
4.5
49,797 ratings
App Store
5.0
37 ratings
BEST
4.8
22,730 ratings
Total ratings
407K
BEST
80K
Service & responsiveness
1-star reviews
1.6%
BEST
7.4%
Replies to reviews
95%
99%
BEST
Typical reply time
~2 weeks
~22 hours
BEST
Markets served
10
29
BEST
Company
Founded
2014
-
Country
🇦🇺 Australia
🇵🇱 Poland
Headquarters
Melbourne, Australia
Warsaw, Poland
Status
acquired
-

Recent coverage

Press we captured in the last 90 days: 4 for Afterpay, 3 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Afterpay
ZEN.COM

Afterpay vs ZEN.COM: the verdict

Afterpay and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Afterpay leads NeoBase's composite sentiment score, 95.1 to 88.9 out of 100.

Afterpay holds the stronger app-store ratings across Google Play and the App Store.

Afterpay draws fewer bottom-scored reviews: 1.6% of its Trustpilot ratings are one star, against 7.4% for ZEN.COM.

Across 8 tracked metrics, Afterpay comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.