Comparison

Accountable vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Accountable
Best on ratings
Tie
Best on app quality
Tie
Best on review volume
ZEN.COM
Accountable
sentiment
Google Play
App Store
Trustpilot
View Accountable →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
93.3
BEST
89.5
App & store ratings
Trustpilot
4.6 ★
1,139 ratings
4.6 ★
7,549 ratings
Google Play
4.6 ★
5,279 ratings
BEST
4.5 ★
50,357 ratings
App Store
4.7 ★
6,183 ratings
4.8 ★
22,966 ratings
BEST
Total ratings
13K
81K
BEST
Service & responsiveness
1-star reviews
2.5%
BEST
7.4%
Replies to reviews
96%
100%
BEST
Typical reply time
~4 weeks
~22 hours
BEST
Markets served
3
29
BEST
Company
Country
-
🇵🇱 Poland
Headquarters
-
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 2 for Accountable, 0 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Accountable
ZEN.COM

Accountable vs ZEN.COM: the verdict

Accountable and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Accountable leads NeoBase's composite sentiment score, 93.3 to 89.5 out of 100.

Accountable draws fewer bottom-scored reviews: 2.5% of its Trustpilot ratings are one star, against 7.4% for ZEN.COM.

Across 8 tracked metrics, ZEN.COM comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.