Comparison

Monzo vs Varo Bank

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Tie
Best on ratings
Tie
Best on app quality
Tie
Best on review volume
Monzo
Monzo
sentiment
Google Play
App Store
Trustpilot
View Monzo →
Varo Bank
sentiment
Google Play
App Store
Trustpilot
View Varo Bank →
Customer sentiment
NeoBase sentiment
96.3
96.0
App & store ratings
Trustpilot
4.6 ★
73,489 ratings
BEST
4.0 ★
5,871 ratings
Google Play
4.8 ★
185,256 ratings
-
App Store
4.9 ★
362,522 ratings
4.9 ★
233,504 ratings
Total ratings
621K
BEST
239K
Service & responsiveness
1-star reviews
3%
1.8%
BEST
Replies to reviews
50%
92%
BEST
Typical reply time
~3 days
BEST
~5 days
Markets served
2
BEST
1
Company
Founded
2015
-
Country
🇬🇧 United Kingdom
🇺🇸 United States
Headquarters
London, United Kingdom
-

Recent coverage

Press we captured in the last 90 days: 15 for Monzo, 1 for Varo Bank. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Monzo
Varo Bank

Monzo vs Varo Bank: the verdict

Monzo and Varo Bank are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Both score around 96.3 out of 100 on NeoBase's composite sentiment index.

Varo Bank answers 92% of the reviews it receives; Monzo answers 50%.

Across 6 tracked metrics, Monzo comes out ahead on 4.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.